Child Item

The Dropbox app on my Mac is stuck syncing 48 files.

Hi All see attached

I use dropbox on my laptop (here) and main computer (working fine) for the same files...

Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help!

Device
(macbook air 2020)
Operating System/Browser (if using the web)
IOS 13.0 (22A380)

Find more posts tagged with

Desktop

Sync

Mac

Insightful

Closed - Partially Delivered

Comments

Nancy

Thanks for posting on our forum, @urz987.

For how long has your Dropbox app been stuck syncing 48 files on your computer?

Besides that, I’d also like you to right-click on your local Dropbox folder, go to “Get info” and send me a screenshot of the next window you’ll see. I just want to make sure that the Dropbox folder doesn’t contain more than 300k files, which can create performance issues.

Finally, what’s the current app version that your Dropbox app is running?

Let me know what you find.

edinHK

This just happened to me. In my case it seemed like one of the files (or folders) in DB was "stuck." [likely illegal file name or complex hidden structure] I fixed it by using Selective Sync- I unsynched everything in Selective Sync on the stalled machine and then synced folder by folder (i.e. by adding the folder to the selective sync checklist), which went very fast, and found the offending folder and in it the bad file, deleted the file on another machine. All good.

Nancy

Hey @urz987! I just wanted to check in and make sure the issue has been resolved for you.

If it still persists, don’t hesitate to give me a nudge.