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I'm trying to link my desktop app, but I get an error there are too many devices connected.

I got a new laptop and I'm trying to link this device to my work email dropbox but it won't link even after unlinking them on my account. it keeps saying that device limit has been reached but I've logged it off on my PC.

I even removed all device on the security section. now I'm not sure why it's not logging in.

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abance

Hi Walter, apparently it was actually limited by the admin it is now all good I'm able to logged in Thank you for all the help

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Mark

Have you tried a reinstall?

Note that if its the work account I dont believe there are limits on it unless an Admin has applied those separately.

abance

I have tried to install and uninstall the app.

it is a work account but it’s weird cause I already unlinked everything so it should be able to log in already

Nancy

Hi from me as well, @abance! Since it looks like you’re part of a Dropbox team indeed (according to your screenshot), I’d also suggest checking this with your admin, in case they’ve enabled device approvals.

Other than that, there shouldn’t be a limit to how many devices you’ve linked to a paid Dropbox account (the 3-device limit only applies for free Basic Dropbox accounts).

abance

Hi Nancy thank you for answering, yes I am part of a dropbox team. I think it is dropbox advanced. I'll try to ask the dropbox admin. it's so weird cause I even removed everything and even on my account it says no device linked.

Walter

Thanks for the additional information @abance - much appreciated.

In this case, your team admin might have set a limit for the devices you can link to your account and you'd need to check with them directly.

Let us know if you have any other questions in the meantime.

abance

but how come even if I unlinked one device it still showed that I used all limit for this account?

Walter

I'm afraid I won't be able to tell without taking a look at your account's specifics @abance - did you check with your team admin by any chance?

abance

Hi Walter, apparently it was actually limited by the admin it is now all good I'm able to logged in Thank you for all the help

Megan

Hey @abance!

Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Theresa

Hi @abance and welcome to the Dropbox Community. I’m so glad to hear you were able to get your desktop app linked again and thank you for coming back to share that update. It’s always helpful for others who might hit the same device limit message ✨.

By the way, I’m Theresa 👩‍💻, one of the community managers here. Now that everything’s connected, I’d love to know... do you have a favourite Dropbox feature that makes things easier when switching between devices?

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)