Can't see online only folders on the desktop PC, after reinstalling the app.

Question

One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted and re-installed the Dropbox app and selected only a few folders to store on my hard drive. Completed the setup, but now I only see the folders that I selected on my desktop app. Before Dropbox decided on it's own to download the entire folder, I was able to see online only folders (everything). Why now can I not Did I do it wrong during set up?

Dropbox Business, Dell P5750, Windows 11 pro, Dropbox app version: 231.4.5770

Megan · Accepted Answer

Hey @texasprop I'd be happy to look into this with you!

My initial thought here is that maybe you're using selective sync and that's why the folders aren't visible inside your Dropbox folder.

Can you check your selective sync settings, and let me know what you see there?

While you're at it would you mind checking the app's current syncing status? You should be able to see this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi.

Keep me posted, and we'll take it from there.