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The Dropbox desktop app gives me a startup error on my Windows computer

Please help me with the app for my PC

I've been trying to intsall the app but it won't start. I already used revo uninstaller to delete all the files and deleted them manually but it didn't help. It installs but it won't open. I've tried several times and changed the account. Nothing helps. Can someone please help me?

This is the error:
bn.BUILD_KEY: Dropbox bn.VERSION: 231.4.5770 bn.constants.WINDOWS_SHELL_EXT_VERSION: 86 bn.is_frozen: True machine_id: 1417207e-91d0-4802-948c-da9b016b1254 pid: 856 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\staysee\\AppData\\Local\\Dropbox\\instance2' real_path='C:\\Users\\staysee\\AppData\\Local\\Dropbox\\instance2' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\231.4.5770\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\231.4.5770\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Temp TEMP: C:\Temp tempdir: 'C:\\Temp' real_path='C:\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6791, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 298, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 600, in _register FileNotFoundError: [WinError -2147024894] Не удается найти указанный файл

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staysee

I didn't allow updates while installing and it's working now!

All comments

Hannah

Sorry to hear about this issue, @staysee.

Are you trying to install the Dropbox desktop app on a home network or a corporate network?

Can you try these steps to perform an advanced reinstall of the app and see if it helps?

Keep me posted.

staysee

Thank you for a reply!
I'm using a home network.

I've tried these steps that you sent and it didn't help.

staysee

I didn't allow updates while installing and it's working now!

Hannah

Thanks for the update here, @staysee.

I'm glad to see that you were able to resolve this issue.

If the error comes back or if you have any other issues, please don't hesitate to let us know.

Have a great week ahead!

Theresa

Hi @staysee and welcome to the Dropbox Community! I’m really happy to hear that everything’s up and running again and thank you for coming back to share your update. It’s always great when an issue gets resolved, and your follow-up might help someone else in the same boat ✨.

By the way, I’m Theresa 👩‍💻, one of the Community Managers here. Now that your desktop app is behaving, I’d love to know... do you have a favourite Dropbox feature that you find especially useful in your day-to-day?

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)