Child Item

Dropbox external drive backup stuck at backing up 1.64GB of 14TB

Application Affected

Dropbox Backup

Device

Mac Mini M1 (2020)

Operating System/Browser (if using the web)
MacOS Sequoia 15.6.1

Dropbox App Version (if using the app)

232.3.5889 (232.3.5889)

Question or Issue

Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck under "Updating ### files.." it's been in the 800 range for days. Network Stats shows no upload happening.

Expected behavior: uploading 9GB of my 14tb drive.

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Dropbox Backup

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Comments

Hannah

Hey @lament, thanks for letting us know about this.

I appreciate the screenshots as well, so let's see what we can find out.

Have you tried restarting the Dropbox app or your computer ever since this started happening?

To restart the app, quit and then relaunch it from your Applications folder.

Let me know if that helps.

lament

Hi Hannah. Yes that was the first thing I did. No it didn't help.

Megan

Hey @lament, let me jump in here!

Based on the app version that you're using (232.3.5889) it looks like you have the beta version installed instead of the stable one. That could be the culprit as to why the app is stuck syncing this number of files.

Can you try to uninstall Dropbox from your computer using these steps?

Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.

I'll be waiting for your update once you try this, to let me know if the behavior remains the same. Thanks!

lament

Hi @Megan

I'm now on 231.4.5770 as you can see from the screenshot. The only difference I'm seeing is that the Dropbox menu bar icon isn't stuck in a "sync" state. Still isn't backing anything up.

The Dropbox Backup does say "Beta" in the app, even though I turned off early release in my account.

Tiffanycrea

similar problem with dropbox 232.3.5889 on windows 11 recently

Tiffanycrea

problem solved by updating the app with your link 😃 233.3.4753 is stable for now

Hannah

Hey @lament, thanks for the update and the screenshots.

Is the drive partitioned by any chance?

In any case, can you please follow these steps and then click on the "choose folders" option to make sure that all your folders are checked and selected for backup?

As for you @Tiffanycrea, happy to see that you managed to resolve the issue!

If you come across it again, let us know.

lament

@Hannah not partitioned.

All of these folders were selected. I see the folders backed up and loose files outside of folders. I don't see anything inside the folders being backed up.

Walter

Thanks for clarifying that for us @lament - much appreciated.

Since we're going to need some account and device specific information, I just followed up via email, so have a look at your inbox for my message and we'll take it from there.