Child Item

Remove Dropbox login popup when opening an Excel file from my desktop app.

Application Affected
Excel
Device
Lenovo Legion
Operating System
Windows 10
Dropbox App Version
v231.4.5770

Issue:
Recently, when opening Excel files on my Dropbox path (these files are also saved offline), Dropbox has been requesting that I log in to Dropbox from within Excel (a pop up appears). Doing so created a variety of issues (macros no longer being permitted to run, changes to files not syncing), so it is seemingly superior for me to NOT log in to Dropbox from within Excel. However, by not logging in, the popup appears every single time I open an Excel file. Apart from being annoying, this is also causing me issues when attempting to read and write Excel files from Matlab code.

How can I permanently prevent this Dropbox login popup from appearing in Excel?

Some things that I have tried and/or implemented that have NOT solved the problem:
- Turned off "Show Dropbox badge" in preferences
- Turned off "Show Dropbox in Microsoft Office as a save location"
- Uninstalled and reinstalled Dropbox on my computer
- Removed Dropbox as a "Connected service" in Excel
- Removed Dropbox COM add in in Excel settings

Thanks in advance.

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Accepted answers

Vino91

Hi @Megan and @DBAdmin

I appear to have solved the problem as the popup is no longer occurring. First I uninstalled OneDrive (but I don't think this was causing the problem, as the Dropbox popup was still appearing) and then I uninstalled and re-installed Microsoft Office 365. After re-installing, I opened an Excel file on my Dropbox path and was met with a different Dropbox popup (see below). I chose "No thanks", and since then I have not seen another Dropbox popup.

All comments

Megan

Hi @Vino91, let's jump right into this!

When did you first notice this behavior? Also, is it present with all your Microsoft files, or just the Excel ones?

Do you have any issues when you try to open the files from your account online?

If you could also send me a screenshot of the pop-up message that you see on your end, that'd be great since it'll help me get a visual.

Keep me posted, and we'll take it from there!

Vino91

Hi Megan,

I'm not sure exactly when I first noticed it. I think earliest I noticed was possibly a week ago, and latest I noticed was possibly yesterday.

I only really use Excel files, so only noticed it there. But I just tested it on a Word document on my Dropbox and the same login pop up is appearing. So it seems to be all Microsoft files.

Regarding accessing files on my online account: This isn't something I normally do, so once again I'm not sure what is "normal", but I tested it now and there doesn't seem to be any issue when accessing the files there.

I have attached a screenshot of the popup.

Thanks for your help.

DBAdmin

This is the same issue as The Microsoft apps on Windows 11 are prompting for a Dropbox every time it opens | The Dropbox Community

Has been ongoing for a week and several releases later has not been resolved.

Needs to be elevated/escalated.

Megan

Hey @Vino91, thanks for letting us know!

Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates.

Hang tight, and thank you for your patience.

Vino91

Thanks @Megan and @DBAdmin

Vino91

Megan

Hey @Vino91, amazing troubleshooting on your end!

Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 👩‍💻