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I can't make files available offline as I have no context menu items in Windows

My computer crashed and I had to re-install dropbox. When I did so, the default sync preference was already set to "online-only." Now I cannot switch those files to be "available offline." They are stuck in the cloud.

Two related issues: 1) For some reason upon re-install, in explorer the "right click, context menus" for my files have also disappeared. So I cannot right click files and folders to switch them to "available offline" in explorer. This seems to be the default solution, but is not available to me.

2) I have already tried resetting the "default sync preference" to "available offline" but this did not affect files that were already showing as "online only." I have also tried changing my choices of "selective sync" folders (removing and then re-adding choices) but this did not change anything either.

Note: this is a work computer-- I do not have full administrative privileges.

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Comments

Jay

Hi @sfeeley, thanks for messaging the Community!

As you've stated that this is a company-managed device, and that you don't have administrative access to the machine, this is likely to be the issue, as mentioned in this article.

Essentially, if the Dropbox desktop application is installed without admin privileges, you won't have any sync icons or context menu items in the Dropbox folder, and more features might be disabled.

Could you try contacting your IT team to see if they are able to install the desktop app for you as an admin to attempt to resolve this issue?

Keep me updated with any progress!

Megan

Hey @sfeeley!

Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.