Child Item

Can't get the Dropbox folder on the sidebar on Mac OS

Application Affected
Dropbox App
Device
MacBook Air - Sequoia v 15.5

Somehow I deleted the app from the favorites sidebar in finder and can't get it to go back over. When I drag it over to the favorites column in finder, the app won't stay. How can I get it back to favorites?

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Setting Up the Apps

Desktop

Mac

Spam

Insightful

Accepted answers

MegRunsTam

Thank you all. I finally got it to work!!

All comments

Jay

Hi @MegRunsTam, thanks for posting today!

Just for clarification, are you on the latest Mac OS update for Dropbox, using File Provider?

Is your Dropbox folder located in your user folder, or the CloudStorage folder?

This will help me to assist further!

MegRunsTam

I can't tell if I'm using File Provider. This is what I see on my computer

I moved the Dropbox folder to applications. It was in iCloud drive. then before that it was in Favorites.

Walter

Hey @MegRunsTam - thanks for the screenshot and the additional details you provided.

Can you have a look at the preferences of the Dropbox desktop app and let us know your Dropbox folder's exact location as shown in the sync tab?

Also, are you getting an error when you try to drag your Dropbox folder back to your Favorites or it's just not responding? Did you try rebooting your computer and/or quitting the app and relaunching it?

MegRunsTam

Hi,

I've tried to uninstall the app and reinstsall, however it says the app it still open somewhere on my computer...I don't know where that would be😂.

I've done the turn computer off/turn on....and problem persists.

As you can see from the screenshots above there is not Dropbox icon on the upper right to click on to check preferences. Is there somewhere else I can look?

When I drag the app to Favorites I don't get an error message. It just isn't responding.

Jay

Hi @MegRunsTam, could you try using Force Quit to exit the Dropbox desktop application, or try using these steps my colleague suggested to exit the app.

Once done, try following the rest of the steps to reinstall the app, and let me know how it goes!

MegRunsTam

Hi there,

I was able to uninstall the desktop app using terminal. I shut my computer down and restarted it. Reinstalled the app and it sill won't let me drag it over to "favorites".

Any other ideas?

Thx

Jay

Just for clarification, are you dragging the Dropbox folder to the sidebar, or the Dropbox app itself from the Applications folder?

Could you paste a screenshot of what you see when trying to drag the Dropbox folder to the Favorites bar?

MegRunsTam

Hi - I'm trying to move the app to under Favorites. Here's a loom video of what is happening. https://www.loom.com/share/e1bccb3b6d2a4c8db21b287fae0c337d?sid=99c002ad-5dd0-422a-b029-cf65737a7f74

Hannah

I'm afraid that for security reasons we can't access the link with the video, @MegRunsTam.

Can you send us a Dropbox link instead?

MegRunsTam

Here's a link from Dropbox.

[Removed as per Community Guidelines]

Let me know what you think.

Thanks.

Jay

Hi @MegRunsTam, you're trying to move the Dropbox app to the sidebar, which is the issue. You're not moving the actual Dropbox folder, which is what you need to do.

Please could you locate the Dropbox folder on your machine, and then drag that folder itself to the sidebar.

MegRunsTam

Thank you all. I finally got it to work!!

Theresa

Hi there @MegRunsTam and welcome to the Dropbox Community. I’m so pleased to hear you got the Dropbox folder back in your Finder sidebar and hey thanks so much for updating us. It’s always helpful for others who might run into the same thing.

Since you’re using Dropbox on macOS, I’d love to know how do you usually use it day to day? Whether it’s for work, creative projects, or keeping things organised, I’m always curious to hear how people are making the most of it.

Looking forward to hearing more,

T😸 (Dropbox Community Manager)

MegRunsTam

I use Dropbox to keep files organized, free up space on my hard drive and have the ability to access my files from anywhere and on any computer. Makes life a lot easier.