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Why do some folders have the syncing icon when nothing is syncing on Windows?

Hi everyone,

Since Dropbox updated the icon system, on my Huawei PC there are some folders that constantly show the two blue circular arrows, indicating continuous synchronization. This only happens on this specific PC, not on my other devices.

The status says “All files are up to date,” and under “Issues” I see “No issues found.”

What’s strange is that when I open those folders, all the files inside are correctly synced. So I believe this is just a visual or graphical issue.

Do you know how to fix this, or can I safely ignore it as long as everything works properly?

Screenshots are attached below.

Thanks in advance!

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Nick76

Never mind, everything has gone back to how it was before!! 😅😅😅

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Jay

Hi @Nick76, thanks for bringing this to our attention.

If the Dropbox desktop application states that everything is up to date, then this would mean that everything is synced normally overall.

Is it possible that you have some hidden files in those folders which could be accessed continuously by another app or service on your machine?

Keep me updated with any details!

Nick76

Thank you very much for your reply! I’ve checked and there’s no hidden item, as you can see from the attached picture. It really remains quite a mystery. However, the important thing is that everything is synced. What you see in the screenshot are all the up-to-date files inside the folder that shows the continuous sync icon. As you can see, the "Hidden items" box is enabled.

Walter

Thanks for the additional information and the screenshot too @Nick76

May I ask if those files were added to your Dropbox folder via copying or moving them from your desktop or if it was through the web? Can you move one file of those to your desktop and then back in to your Dropbox folder?

Did you try refreshing your window and rebooting your computer since you first noticed this? How about quitting and relaunching the app?

Nick76

Those files and folders have been there forever, for years, created right there on that PC. They never had any problems; the issues started when Dropbox, I believe, changed the status icon graphics. I had the same problem on another PC as well, but after two or three days everything went back to normal. On this PC, however, the problem doesn’t seem to resolve. I have done everything you suggested, and I also uninstalled and reinstalled the app, but nothing changed.

The only new thing I tried after reading your reply was to drag those folders out of Dropbox: they were copied to the desktop, and miraculously the icon returned to a green checkmark like it should!

What’s even stranger is that this technique worked with two out of three folders; with the third, there’s nothing to be done. But at this point, I’ll keep the files as they are, don’t worry — the important thing is that they are synced!!!

Thank you very much for the time you’ve dedicated to me!
Nicola

Nick76

Never mind, everything has gone back to how it was before!! 😅😅😅

Jay

No worries, thanks for the update.

Please let us know if this behavior occurs again in the future.

In the meantime, if there's anything else we can assist with, feel free to reply back here!

Nick76

Thank you, bye!!! 🤗