Child Item

Dropbox options in context menu stuck loading on Windows 11.

Operating System

Windows 11
Dropbox App Version (if using the app)

228.4.5567
Syncing Status

Up to date

Question or Issue

All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how long I wait, they do not load. This leaves me unable to make my files unavailable offline.

I have already attempted rebooting my computer, quitting and reopening DropBox, restarting explorer.exe, and running an advance reinstall of DropBox. I've tried each of these multiple times already in conjunction with the others. What should I try next to resolve this?

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Comments

Walter

Hi @starsludge - thanks for bringing this to our attention and I appreciate your detailed post.

Just to make sure we're on the same page, can you send us a screenshot of what this looks like on your end so that we can have a visual too? Also, when did you first notice this happening?

Any additional information is more than welcome!

starsludge

Apologies for it being a photo of the screen. The menu kept closing when I pressed the print screen button. I first noticed this a couple of days ago.

Jay

Hi @starsludge, thanks for the screenshot. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Nancy

Hey @starsludge! Sorry for nudging you here.

I was wondering if you had the chance to reinstall the Dropbox app on your computer and if this helped resolve the issue you were facing with the context menu options.