After an dropbox update I keep getting the message 'welcome to dropbox', I answer the questions and nothing happens. I can use dropbox, but the files do not synochronize online/offline. This has been going on for days. How can I solve this?
What version is it? You can mouse over its icon to get the version number.
Also, when mousing over do you get any errors etc.?
I can't find the verion number. I use dropbox in the browser and when i open the app I get the welcome message.
It asks to sign in. That seems to work as i get a message saying i'm signed in , in my browser. Then i get a messagebox asking to synchronize. So I click on those, it says succesful and shows this screen
And then it is back to the message: welcome to dropbox, asking to sign in
I can't find the version number. I work in dropbox from the browser. When i open the app, i still can't find the version number. sorry.
This is the message. Sorry for the wrong order of the replys, some of my reply's just disappear.
acmq wrote: I work in dropbox from the browser
I work in dropbox from the browser
Do you only want to use the browser? If so you dont need the app.
If you do want the app what OS are you using?
Try an advanced reinstall: https://help.dropbox.com/installs/advanced-reinstall
Hi @acmq, thanks for bringing this to our attention.
Please could you try out the steps that @Mark provided, and let us know how they go.
Keep me updated with any details!
I don't need to use the app, working in the browser is fine for me. But I do have problems with the files on my laptop. They are not synchronising. If it is not the app that is the problem, what could be the cause?
THe advance reinstall look al bit complicated, so i will try that when i have more time.
Hi from me too, @acmq! If you have files that you need to sync from your computer to Dropbox (and you don’t wish to manually upload them through the Dropbox website), then you need to have the desktop app installed and signed in to your Dropbox account.
As for the steps to perform an advanced reinstall, you can follow them when you get the chance and let us know how it went, or in case you need any further help.
Hi @acmq, just checking to see if you saw our last reply. If you still need any help with your files not syncing on your laptop, please let us know.Otherwise, if your issue has been solved, please let us know what worked for you!
