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Trying to change email and getting an error that "This email is already taken."

I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it doesn't have that email registered already.

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Dropbox Sign

Accepted answers

Crimson Carrot

So it seems like if you have a 'Dropbox Sign' account with the email address you are trying to change your Dropbox to, then this issue may arise. You will need to change that email address or delete the account and it might be the fix for you.

Thank you, Dropbox Community and Support in helping me resolve my issue!

All comments

Megan

Hey there, @Crimson Carrot, let's jump right into this!

Are you 100% sure that there's no Dropbox account associated with the email address you're trying to use?

Could you clear your browser's cache and also try a different browser and let me know if you get the same error?

If you do, I'd appreciate a screenshot (omitting any personal info) too.

Thanks!

karbox

“Same thing happened to me recently. Tried clearing cache and different browsers, but still said the email was taken even though it wasn’t registered. Curious to see if there’s a fix for this!”

Mark

Have you done a password reset on the account it says exists?

http://www.dropbox.com/forgot

Crimson Carrot

When I enter the email on the Sign in/ create log in page, it takes me straight to create log in page, because it doesn't see that email as registered already. Doesn't give password reset option.

But when I try to change my old email to the new, it says it already exists.

Megan

Hey @Crimson Carrot, I'm going to need some account-specific info, in order to look into this.

I just sent you an email to have a closer look at your case. Reply back to me, and we'll take it from there.

Thanks!

Crimson Carrot

Thanks for helping, @Megan. I responded to your email earlier today.

Also tried clearing cache and have used different browsers, incognito mode, etc.

Hannah

Thanks for your reply here, @Crimson Carrot.

Megan will get back to your email the soonest possible, so make sure to keep an eye on the email chain.

Thanks again!

Crimson Carrot

Thank you, Dropbox Community and Support in helping me resolve my issue!

Hannah

Hey @Crimson Carrot!

Thanks for taking the time to post the solution to your issue, I'm glad to see it was resolved.

If you need anything else, don't hesitate to let us know.

Have a great day!