any time I open the desktop app it leads me to the DB folder; non way to get DB in the menu bar...
thanks for help
Alessandro
Hey @amelchi, let's see what we can find about this!
If I understand this correctly, you wish to access the little Dropbox icon on your menu bar, that redirects you to the app's preferences, right?
Is the little icon missing entirely? If so, have you tried uninstalling the app, and then reinstalling it again?
Keep me posted, and we'll take it from there!
the icon is missing entirely; already tried to uninstall-reinstall and to use the offline installer also
Hi @amelchi, could you try out these steps, and let me know if they help at all?
Sorry, no changes
Hi @amelchi, would you be able to also send me a screenshot of your device's menu bar, and what is shown there?
Also, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
tried advanced reinstall... no news
my menu bar doesn't show dropbox
Hi @amelchi, in this case can I send you an email, in order for us to have a closer look into this?
Ok, thanks
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Hey @amelchi - before we take this to ticket, could you clarify if you're running any 3rd party apps on your computer?
If you do, can you temporarily close or disable them and let us know if the issue with the missing Dropbox icon from your menu bar persists?
Hy Walter, of course I have many third party apps...
If I start in safe mode Dropbox icon appears in the menu bar!
my email is...
[email removed as per Community Guidelines]
Hey @amelchi, the reason I haven't reached out internally is because my colleague, @Walter might be onto something here.
Since the app works, and you can see the icon when in safe mode, then it sounds like one of your third-party apps might be interfering with Dropbox.
I suggest that you individually pause one at a time, until you find one that could be the culprit there.
running 15.5 and dropbox 228.3.5456 on mac studio m1 max and having the same issue, when clicking the dropbox icon in the top menu bar I no longer get the dropdown menu that shows sync status of files. Dropbox seems to be working, and I can right click it to get to settings, but the menu no longer opens to show the list of files syncing which I used allll the time.
Sorry to hear this, @_MKT. Can you send me a screenshot of the icon you’re clicking on exactly and what you see right after that?
If you downgrade your Dropbox app from the beta app version to the stable one, are you experiencing the same behavior?
Before switching over to the stable app version, please also make sure that early releases have been turned off via your General tab here.
Hi Nancy, I've turned off early releases but don't have time to downgrade to the stable one today - I'll try tonight. Screenshot below of the icon I am referring to - the sync status dropdown (showing a list of most recent and currently syncing files) usually comes up when it's clicked. Now clicking it does nothing.
Thanks for the screenshot and please let us know of any updates when you get the chance @_MKT
Hey @_MKT - just a nudge on the above. Did downgrading to the stable version of the Dropbox desktop app help with the issue you were facing after all?
Hi @Walter and @Nancy I didn't end up needing to downgrade (which would have been a huge chore with our dropbox being 1TB+ of files), thankfully a few days after I turned off early releases it fixed itself! v 228.4.5567 seemed to fix things.
Hey @_MKT, awesome news! 😇
Happy to see that your issue is now resolved!
If you need anything else, we'll be one post away.
