Child Item

Clicking on the Dropbox icon opens the local folder instead of the app menu (v228.3.5456).

On a brand new windows PC I installed the latest dropbox (v228.3.5456), and the dropbox GUI won't show. When I right click on the dropbox icon in the systray nothing shows, when I double click on the dropbox icon in the systray it just opens my dropbox folder. When I reinstall dropbox it works, but only for a few minutes. After that again there is no way of opening the GUI. I have to keep reinstalling dropbox to access the GUI. Anyone else encounter this or find a fix?

Find more posts tagged with

Desktop

Windows

Insightful

Delivered

Comments

Mark

That is a beta version, it may be worth trying this one instead to see if that helps

msakten

oh thx for letting me know. I'll try this. Why was I pushed a beta version I wonder, I don't want beta software managing 2.5TB of my data!

Mark

msakten wrote:
Why was I pushed a beta version I wonder, I don't want beta software managing 2.5TB of my data!

You have to have opted in to it at some point. It isnt something that comes automatically.

You can opt in and out via https://help.dropbox.com/account-settings/enable-early-releases.

For info you can tell if its a beta as the build will be in format xxx.3.yyy where as a stable build is always xxx.4.yyy.

msakten

ok thx. I didn't opt in for early releases and sure enough my settings show that. I had downloaded dropbox from dropbox.com/download and that gave me the 228.3 version.

Nancy

Hey @msakten, did you manage to download the stable app version Mark linked above?

If yes, did that help?

msakten

Annoyingly, yesterday it did work, but just now I realized it doesn't work, and it's because it's updated itself back to 228.3!! Even though Early access is turned off as per the screenshot above!

I'm reinstalling the 227.4 version.

Walter

Keep us posted with any updates @msakten

msakten

I installed 227.4 a few hours ago. It worked for a while. And now I noticed behind the scenes it secretly updated itself back to 228.3 again and I cannot open the dropbox GUI. This is very frustrating.

Walter

Can you send me a screenshot (omitting any personal info) of your account settings where the 'early releases' toggle is shown then @msakten?

msakten

There is a screenshot in a few posts prior. Here is another screenshot I took just now.

Walter

I see, thanks for the additional screenshot @msakten - much appreciated.

I just took a look at our system and I can see that you're already in touch with a member of our support team about this, so I passed your comments on to them and they'll be getting back to you shortly.

Let me know if you have anything else to add in the meantime.

msakten

Ok thanks. When I posted 3 hours ago that it was back to 228.3, I again reinstalled the stable version. And after installation I confirmed that it was indeed 227.4, and the GUI was working. Now, 3 hours later. It's 228.3 again.

Hannah

Thanks for this update here, @msakten.

I can see you're still working on your issue with our support team.

If the issue persists, they'll be able to send the case to the appropriate team for further investigation, but please make sure to update us when you have more info.