Thanks for your post. The Dropbox Badge can sometimes behave unpredictably, especially with Office files and multi-monitor setups. This issue is often linked to outdated software or display configuration glitches. Try making sure both Dropbox and Microsoft Office are up to date, and consider restarting or reinstalling Dropbox if the problem persists. If that doesn't help, Dropbox Support can take a closer look and provide guidance based on your system setup.

Hope this helps!

Best,
Henry

NewUser2U

My dropbox version 226.4.5094, Syncing is good. I have disabled the badge, updated both Dropbox and Microsoft

NewUser2U

My dropbox version 226.4.5094, Syncing is good. I have disabled the badge, updated both Dropbox and Microsoft . I have tried every short of reinstalling. Screenshots below

Nancy

Hey again, @NewUser2U! Can you check your Dropbox Badge settings once more and confirm they’re set to “Always show”? If they are, please send me a screenshot, too.

NewUser2U

Yes, my Show Dropbox Badge is Always Show

Megan

Hey from me too @NewUser2U!

No need to worry. I just reached out via email, in order for me to be able to check some account-specific info.

Reply back to me, and we'll investigate further. Thanks a bunch!

NewUser2U

I responded in the email and did not hear back.

Nancy

Hey @NewUser2U, I checked our system and I can see you’ve replied to Megan’s email indeed.

Please rest assured she’ll review your case as soon as possible and reply back in the same email thread.