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The Dropbox folder on my business user profile is missing the Dropbox icon (top right corner)

I just moved to a new MACbook Air. Latest OS system. I keep 2 profile on the computer; one for business and one for personal. I use the same Dropbox account for both purposes. I added the account to my personal profile and everything worked as planned. I then went in to the business profile, added Dropbox App and the files came over so I could see them but the icon that I use all the time in the top right hand corner of the finder window is nowhere to be found. I went in to settings as clicked all the buttons around "login extensions" for Dropbox but still not visible. Rebooted 2x as well. See photos of one with the dropdown open the other does not have the icon. One additional item, in the second account I chose the folders I wanted to have be available locally but they all show in the cloud. Not sure why this happened. If I cannot solve this I may have to move to another Cloud provider. I am very frustrated that even with a paid account for 2TB of data there is no one to speak with or chat with. Big mistake for Dropbox loyalty. Thanks for your help. Mark

Top photo is Personal account with the icon and dropdown box. the second photo is the Business account without this icon I am trying to add.

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Hannah

Thanks for reaching out to the Dropbox Community, @Mark Shreds.

I'm sorry to see that you're having an issue with this, but let's see what we can find.

Regarding your support options, you can find them on this page, however, you'll need to choose your issue type first to see them all.

As for your issue, on the Dropbox folder that doesn't have the Dropbox icon at the top right, do you see any Dropbox options when you right-click on files?

Also, do you have the Dropbox icon in your menu bar? If so, what do you see when you hover over it?

Let me know and we'll go from there.

Mark Shreds

Hannah - thanks for the quick reply. Yes When I open the Dropbox App I can see the Dropbox Icon in the Menu Bar and it functions properly in both accounts.

When I right click on a file it does give me all the options the icon in the top right finder box gives me so that is an option but would prefer to have the icon. Do you have any ideas?

Mark Shreds

Can anyone help me with the above problem of not being able to see the Dropbox Icon on the top right of the finder window? Thanks, Mark

Mark Shreds

Hannah - thanks for the quick reply. Yes When I open the Dropbox App I can see the Dropbox Icon in the Menu Bar and it functions properly in both accounts.

When I right click on a file it does give me all the options the icon in the top right finder box gives me so that is an option but would prefer to have the icon. Do you have any ideas?

Megan

Hey @Mark Shreds, sorry for the late reply here!

It seems that at the moment the icon in question isn't supported on Dropbox for File Provider.

I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help every step of the way.

Mark Shreds

Hannah,, That makes no sense. I see the See the above photos. The Dropbox Icon is available on one account on my MacBook but not the other oaccount on the same computer. Can you please explain?

Hannah

Hi again, Mark!

What Megan mentioned, refers to Dropbox on File Provider specifically.

Basically, if you're using the File Provider version of the Dropbox app, the icon isn't supported.

But if your other account is linked to the non-File Provider version of the app, then the icon is supported.

Let me know if you have other questions.