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Right click Dropbox menu disappeared after the new Dropbox for Windows update.

What is says on the title - I've been "upgraded" to the latest version of Windows Dropbox that has a new column for sync status, but my right click context menu (for making files offline/online and view on dropbox.com etc) has disappeared.

https://help.dropbox.com/installs/dropbox-for-windows

The app is up to date, I've restarted multiple times, yet no joy. Dropbox support says it's access to the registry and I've checked that but nothing is off there.

Anyone else having this issue?

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SE1derful

Hi Megan,

Thank you for the update. Reinstalling Dropbox seems to have done the trick, the context menu is back and I have the Cloud API version still (225.4.4896).

On the downside, despite the folder location being the same it needed to redownload a huge amount of my files - it's a good thing I don't have an internet cap!

Thank you again for taking the time to reply.

SE1derful

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Megan

Hi there, @SE1derful, let's jump right into this!

As a first step, would you mind hovering your mouse over the little Dropbox icon in your task bar, next to your WiFi? That should give us the version of the Dropbox desktop app that you've installed on your machine.

Also, can you try out these steps, and let me know if they make a difference?

Keep me posted, and we'll take it from there!

SE1derful

Hi Megan,

Thank you for the reply.

My app version is 225.4.4896. I don't have any app overlay icons missing, and my computer is a personal device so I don't have access to Intune to manage any policies.

SE1derful

Megan

Hey @SE1derful, you're most definitely right!

I hyperlinked the wrong reply, and thread. My apologies for that!

I reinstated the link, and it should now point you to these steps, which are the correct ones. Can you take a look?

alexned

@SE1derful could you try to restart Explorer? Please let us know if it helps.

To do so, open Command Prompt and run the following command:

taskkill /f /im explorer.exe & start explorer.exe

SE1derful

Hi Megan,

Thank you for the update. Reinstalling Dropbox seems to have done the trick, the context menu is back and I have the Cloud API version still (225.4.4896).

On the downside, despite the folder location being the same it needed to redownload a huge amount of my files - it's a good thing I don't have an internet cap!

Thank you again for taking the time to reply.

SE1derful