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The Dropbox menu shows under a different Dropbox path on my Mac, and not the one shown under "Sync".

mcboanova

Hey!

My dropbox files of a new account are located in the following:

And if i right-click on files, it doesnt show dropbox sharing menu (i've already check finder extensions).

Thing is, there is another a dropbox folder located under ~library/cloud storage/dropbox

And this one truly works (sharing menu, right-click, etc).
But this is an account from my previous work. I shouldn't have access to this anymore...

Can you please tell me what to do?

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Megan

Hey @mcboanova, let's see what we can find about this together!

That's odd indeed. Have you tried signing out of the app, and then signing back into it?

Also, what do you see if you hover your mouse over the little Dropbox icon in your menu bar, next to your WiFi? Is the app's syncing status "up to date" and what version do you use?

Keep me posted, and we'll take it from there!

mcboanova

Hey, Megan.

I tried signing out and signing in.
It shows "Up to Date"
v.225.4.4896

Hope to hear from u soon.

Walter

Hi from me too @mcboanova - thanks for the clarifications.

Could you send us a screenshot of the app's preferences to check the path of your Dropbox folder as shown in the sync tab?

Also, I'm not seeing any syncing icons in your files in Dropbox. Do you happen to be running any 3rd party apps that could be causing issues?

mcboanova

Hello. Sry, i'm not sure what you mean, Walter. Can you please check if those screenshots at my first post are the ones you need?

Walter

So, the file-path of your Dropbox folder is still the same after logging out and back into your account through the app's preferences, is that correct @mcboanova?

Also, are you noticing any syncing icons in your files in either of those Dropbox folders?

mcboanova

Yes.

And it happen to be sync icons in these folder of an account i dont use anymore

and i dont think im using any 3rd party apps... can you give me some examples of some who might be causing issues?

Tks

Hannah

Thanks for the update and the screenshots, @mcboanova.

If you go to the "account" tab of the Dropbox app preferences, which account do you see linked there?

Does it show your previous job's account or the correct one?

mcboanova

It's the correct one.

Hannah

Thanks for the update, @mcboanova.

Basically, in this case what you can do is:

Sign out of the Dropbox app
Delete/uninstall the app and reboot your machine
Check your files online to ensure that everything you want to keep, including updates, is backed up. If not, it might be best to keep a copy of the files you have locally
Remove both Dropbox folders, if you don't need them
Re-install the Dropbox app and have everything sync anew

Let me know how that goes.