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Editing (correcting) the transcript for an audio file doesn't work on my browser

I've been trying to edit or correct the transcript of uploaded audio files using the pencil icon. The Dropbox team suggested the following instructions, but none of them work for me to solve this issue.

1. Open a private browsing/incognito window: Cached data and cookies can sometimes cause issues. Opening a private window should resolve problems in this case.

2. Disable add-ons and extensions: Certain add-ons and extensions can interfere with expected browser behavior. Disable them and refresh the page.

3. Clear cookies and cache: Clearing your cache and cookies can often fix display issues.

4. Update your browser: Making sure your browser is up to date can prevent compatibility issues.

5. Try another browser: The issue you’re facing could be specific to the browser you’re using. Trying a different browser may solve the problem.

Does anyone use this feature and see that it's working properly? Thanks in advance.

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Walter

Hey @eutrapelos - thanks for bringing this to our attention.

Can you please let us know your ticket ID so that we can look it up in our system as well?

Also, what device and web browser are you using to do this?

Any additional information or screenshots are more than welcome!

eutrapelos

Thank you (@Walter) for your reply!
Here is my ticket ID: 25067101.

I am using Safari, Chrome, and Edge browsers on a MacBook M3, as well as Chrome on an Android tablet.

Nancy

Hey @eutrapelos! Hope you don’t mind me jump in.

Can you clarify for me what happens exactly when trying to edit your transcripts on www.dropbox.com?

Are you having this issue with all audio or, even video, files?

tsha

I tried it for an audio file in Chrome browser and it did not update transcript.

Hannah

Hey @tsha, sorry to hear that you're having issues with your transcript.

Have you tried any of the troubleshooting steps provided in the original post?

If not, please try them and let me know what happens.

mitrevit

I am also having this issue. I click the pencil icon and edit the transcript, but when I hit save, it reverts to the incorrect version. I cannot get my changes to stick.

Hannah

Thanks for the nudge here, @mitrevit, and sorry to hear that.

Do any of the existing troubleshooting steps in the thread, like trying from a different browser or a private browsing window, help?

mitrevit

@Hannah Thanks for the response! Yes, I have tried all of the suggested solutions in the thread and am still unable to get edits to stick.

Megan

Hey @mitrevit, I hope you're doing well!

I just sent you an email, in order for us to investigate further.

Reply back to me, and we'll take it from there. Thanks!