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The Dropbox app is deleted each time I restart my Mac

dgonsalves2000

I've seen some older posts, but can't find anything recent (or solutions) to this:

Since the last iOS update (Sequoia 15.4.1), the dropbox app is deleted every time I restart my computer! I've reinstalled several times now. After each install I check the security settings on the Mac, making sure Dropbox is given full access. My dropbox documents/files are fine; but the app is gone. Has anyone figured this out yet? If no solution I might have to dump Dropbox. In searching my Mac for the Dropbox app (after each restart) it is gone; deleted. Yet there are still some related 'dropbox' files on the machine (widget, a couple other weird files with 'Dropbox' as part of their name). (Related question: Is there an actual 'uninstaller' for Dropbox?)

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Jay

Hi @dgonsalves2000, thanks for bringing this to our attention.

In order to determine why this is occurring, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

After that, try rebooting the device a few times to see if the behavior is replicated.

Keep me updated with any progress!

dgonsalves2000

Thanks. I started down the path of uninstalling. Did not get very far. Unfortunately when I tried to drag the app to the recycle bin, I got this pop-up: "The operation can’t be completed because one or more required items can’t be found.
(Error code -43)" Any ideas for next step?

Jay

Are you certain the Dropbox desktop application isn't currently running on your machine, before you attempt to uninstall it?

Could you attach a screenshot showing this error you're getting?

dgonsalves2000

Unfortunately, I can't show you the error screenshot (past that point). In the process of deleting all dropbox program files, prior to doing an advance reinstall (per the instructions), I did a complete beginners move-- I deleted my Dropbox folder (files). And I emptied my recycling prior to noticing it 🤦‍♂️. (I"ve had Dropbox for 15 years. Feeling so stupid). Luckily my online files were synced just the other day... so I can download them. Two questions at this point (sorry): First, there are three Dropbox files still showing (attached). They're like ghosts... zero bytes but can't delete. Thoughts? Second, since I have to download all my dropbox files from online, does that change how I reinstall? (PS: I really appreciate your help, but understand if you need to terminate the thread, as it's gone far beyond where it started!).

Jay

Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.