Have been using Dropbox for years but lately my iMac is extremely slow. Checking the Activity Monitor from Apple, learned that Dropbox is using 747,9 MB of memory.
What should be a normal value and how to get there. Help would be highly appreciated.
Hey @Rob F.14, thanks for posting to our Community today.
Can you take a look at the info on this article, to see if it helps clarify things?
Let me know if you have more questions.
Dropbox used to use around 400 - 450 MB of memory. After i followed the instructions given in https://help.dropbox.com/nl-nl/installs/advanced-reinstall#reinstallDropboxmac meticulously, i ended up with the use of around 700 MB. What is/went wrong?
Hey @Rob F.14! Hope you don’t mind if I jump in here.
Can you clarify which of the steps you’ve followed exactly, so that I can guide you from there?
I’d also like to know the current syncing status and app version of your Dropbox app.
Hi Nancy,
Tomorrow (just to make sure) ill try another advanced reinstall on my Mac, including copying and pasting the commands in the terminal and come back to you with results and answers to your questions.
No problem at all, Rob! Feel free to ping me as soon as you have more updates.
Removed and reinstalled Dropbox for Mac exactly as stipulated in https://help.dropbox.com/nl-nl/installs/advanced-reinstall#reinstallDropboxmac. Closing Dropbox, removing Dropbox, rebooting the Mac and entering the commands in Terminal. Finally downloding and installing Dropbox 224.3.4654. Apple's Activity Monitor now shows Dropbox is using 661,8 MB.
Dropbox-files are still in MyHomefolder/Dropbox where they have been for (at least?) 10 years.
As for the requested status, I only can tell that the Dropbox app in the menubar of the Mac informs me that "All files are up to date" (synced). If you need other/more info, please let me know.
Followed the instructions given in "Advanced reinstall" including shutting down Dropbox and removing the Dropbox-app from my Mac using the app 'AppCleaner'. Then rebooting the Mac and using the commands in Terminal as instructed. Finally downloading Dropbox version 224.3.4654.
Early this morning Apple's 'Activity Monitor' showed Dropbox using 661,8 MB and while typing this reply it showed 433,4 MB.
As for the Syncing Status, I only can state what the Dropbox-app in the menubar tells me: "All files are up to date" (synced). If you need more info, please let me know.
Thanks for the updates, @Rob F.14! It looks like your Dropbox app’s version is the beta one, and not the stable one (224.3.4654 instead of 223.4.4909), so I’d like to make sure that’s not what’s causing your computer’s memory to spike.
What I want you to do next is go to this page and turn off early access (under the Preferences section). After that, please download the latest stable app version instead and let me know if you see any difference.
Got beta version from link in Dropbox webpage about 'Advanced Reinstall'
Early acces was already turned OFF
Could open your link to 'latest stable version' but could not download 'Standard Installer (Universal)' for use on my iMac Ventura 13.7.5, even after hitting the button 'Again?'
Early acces ('vroege toegang' in Dutch) was turned off already
Could open your link to 'latest stable app version', but unable to download the Standar
Hmm, I see. Can you try this link instead to download the latest stable app version?
I tried all the links you provided, but to no avail.
Finally I tried to download from page https://www.dropbox.com/install and I assumd it is the latest stable version. After downloading and installing, I found out that it is version 224.3.4654! Something seems to be wrong here.
Now Apple's monitor tells me that Dropbox is using 436,1 MB Is this an acceptable value?
Hey @Rob F.14, it should be.
However, if you'd like to have a closer look as to why you ended up in the beta version again, I'd suggest that we switch to email communication.
I'd like to check some account-specific info, this is why I'm suggesting this route.
Email is fine with me; just let me know your Email address.
Hey @Rob F.14 - I just sent you an email to the email address that's connected to your Community profile, so please have a look at your inbox and we'll take it from there.
