Child Item

Why are my Dropbox Transfers showing as viewed?

This should be a simple solution but hard to find an aswer, here is my scenario:
I send a test file "mskeys.txt", I put in my email address which is my companys email. I do not send this file to anyone, I do not share this file to any one. Here is my question, why is it that it reads 16 views, and 2 dowloads? I also tested this scenario with someone else and they had the same results, on a diffrent account, diffrent PC, diffrent email..whos viewing my file and who is dowloading my files?
screen shot

Find more posts tagged with

Dropbox Transfer

Comments

Jay

Hi @xitronix, thanks for bringing this to our attention.

I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.

Keep me updated with any progress.

xitronix

Already have them on the case and they are looking into it.

I am proposing a theory:
Since the file goes through various firewalls and virus scans that a header is reporting back to DropBox and triggering the View/Download event to the user.

Just wondering if anyone else out their has ever noticed this?

Jay

There is a possibility that strict security measures might screen any links for potential malware or other behaviors, perhaps a few times via different scanners, which could be causing this.

I'll leave this thread open for other users to comment their experiences as well.

sockman_

Just used dropbox transfer for the first time yesterday. Sending 20 picture files to a coworker. It was only sent to her and she did not share the link. This morning I have 2,000 emails from dropbox. The most recent email states 6230 views and 2248 downloads... what is going on???

Nancy

Hey @sockman_, I can see you’ve reached our support team in the meantime. They’ll look into this and get back to you as soon as possible.

Nancy

Hi again, @sockman_! Our team has reported in the meantime that the emails you're seeing are being triggered by third-party security software scanners interacting with the transfers.

If you’re still receiving a large number of emails, like the ones you mentioned, you should be able to disable them via your Transfer management page here.

Thanks for bringing this to our attention, and let me know if you need something else.