Child Item

Files that I update on my Mac don't sync online.

In the last couple of weeks, local files that I work on are not syncing online. If they do, it is extremely slow. My internet is fine. I am on a Mac as well. I work synchronously with others on these files, so it's a bit concerning that they may not be working on my most recent versions. I have been using dropbox for over 8 years.

Find more posts tagged with

Desktop

Sync

Mac

Insightful

Closed - Partially Delivered

Comments

Megan

Hey @james barnard, welcome to our Community!

As a first step, I'd like for us to check the Dropbox version you're using on your device.

Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the app's version and current syncing status?

Also, how long has this been happening?

Let me know more, and we'll take it from there!

james barnard

Hi Megan, it is 220.4.4126. I quit the app and started it again. It says it is indexing 76 files. This has been going on for about a month.

Megan

Thank you, James!

Let's see what we can do to fix this. Could you tell me if your Dropbox folder is located in ~/Library/CloudStorage?

Have you tried uninstalling the app, and then reinstalling again?

james barnard

Hi Megan, I don't believe it is located there: Here is a screenshot

Megan

Hey @james barnard!

Is the app still stuck syncing the same number of files as before?

Did you try the uninstall steps I provided in my previous reply?