Hello,
My Dropbox has been uploading and downloading these files for 1 week now. The files being uploaded and downloaded has not changed.
Any help with this issue would be greatly appreciated.
Regards,
Hey @PA-E3, welcome to our Community!
As a first step, I’d like you to right click on your local Dropbox folder, select “Properties” and send me a screenshot of the next window you’ll see.
Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?
Let me know what you find.
Hello Megan,
Thank you for your prompt response. Please see a screenshot of the requested information.
Hey @PA-E3 thanks for the screenshots!
I'd like to have a closer look into this, and we might need to escalate your case. In order to do so, I'm going to need to send you an email. Are you okay with that?
Hi Megan,
Yes, please send me an email.
Thanks!
I wanted to follow up. Would you able to take a look at this issue soon? I'm unable to complete access my work files.
Hey @PA-E3!
I was waiting for your okay, in order to send you an email.
I reached out to you internally, and I'll be happy to continue troubleshooting there. Thanks!
