Child Item

Please revert the new screenshot "feature" on MacOS, or at least give us the option to do so.

Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your stupid popup shows up and drag and drop doesn't work. This worked PERFECTLY in the past and there was NO reason to touch this functionality. Why are you taking this feature away from us???

Find more posts tagged with

Desktop

Mac

Insightful

Comments

Megan

Hey @GregorBeyerle thanks for posting here!

Would you mind clarifying your exact OS and Dropbox version that you're using on your Mac?

You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

You also mentioned a pop-up that shows up. Would you be able to send me a screenshot, in order for me to have a visual?

Is the option to save screenshots and screen recordings to Dropbox enabled?

Let me know more, and we'll take it from there!

RyanFromDropbox

Hi @GregorBeyerle -- Thanks for flagging this feedback! I'm on the Product team at Dropbox, and I'd love to help here.

If you'd like to disable the Dropbox pop-up, you can do that via Preferences:

Hover over the pop-up and click the gear icon
In the "Screenshots" tab of preferences, you can toggle the "Show quick actions after screenshot" option off

That should prevent the pop-up from appearing!

If you're not seeing the original MacOS pop-up after that, you can use CMD + SHIFT + 5 to open your MacOS options. When you click "options," you should have the ability to enable "Show floating thumbnail."

Let me know if this works and/or if you have other questions!

Cheers,

Ryan

nerdblogpl

Hey @RyanFromDropbox ! This does not help because Dropbox app automatically disables the "Show floating thumbnail" after some random amount of time or a reboot, even if the quick actions are disabled. This is a bug.

xam

Yes - I'm here to confirm that a recent change in Dropbox is messing up the "Show floating thumbnail" setting in Mac OS. I have to keep running a terminal command to turn it off.

solidcolour

Turn "Save screenshots to Dropbox" option off. You'll see the bug.

TaikiStaerk

I'm here to confirm as well that a recent change in Dropbox is messing up the "Show Floating thumbnail" setting (that you see when pressing ⌘⇧5 and click "Options") in macOS. In my case, Dropbox keeps reactivating the setting after I turned it off. (Quitting Dropbox solves the problem. Too bad I still have to rely on it at work.)

Julian88Tex

I'm experiencing the same.

RyanFromDropbox

Hi, all -- Thanks so much for the feedback.

For folks experiencing the issue with Dropbox re-enabling "Show floating thumbnail" in MacOS settings, we've identified the root is this issue and we're working on a fix for it.

This fix will be fully released within the next couple of weeks. I'll keep this thread updated!

Cheers,

Ryan

TaikiStaerk

So glad to hear this. Thank you!

delayedmusic

Has anyone figured out a way to revert the screenshot edit tools back to the mac edit tools?

nerdblogpl

Dropbox app -> Preferences -> Screenshots -> uncheck Show quick actions after screenshot
Then press ⌘+⇧+5, Options -> Show Floating Thumbnail

And then get majorly pissed off every few hours and on every reboot while the Dropbox app resets this setting back to unchecked (and once it does, press the key combination again and redo step 2)

cineview

Any news about this bug fix? I use the screenshot floating feature alot, and this causes an enormous amount of extra work.

RyanFromDropbox

Hi @cineview - We've rolled out a bug fix that should prevent the MacOS floating thumbnail from randomly re-enabling. But it sounds like you're having the opposite issue: your MacOS floating thumbnail is randomly turning itself off. Is that correct?

I'll flag this with our team to see if this issue is covered by the recent bug fix we rolled out.

In the meantime, can your try updating to the latest Dropbox build (v222) and let me know if you're still running into this?

Cheers!

cineview

Yes, thats correct, it keeps ticking the floating thumbnail off instead of keeping it on.

My current version for Mac is 222.4.5042

Julian88Tex

Same here. I misread some of the ones above and thought everyone had the same issue with me. I would like it to stay on but it keeps getting turned off.

I'm sure this isn't an easy feature request, but my ideal would actually be the Dropbox screenshot popup acting more like the MacOS one. Specifically, I like being able to drag the Mac one somewhere to basically paste it into a message or some similar place. I don’t like how this would actually prevent it from getting sent to dropbox. I also like the markup features from dropbox. So if there’s a way that the dropbox one could be dragable and pastable, then I think I would prefer it.

Ben P.1

I have this too. Have had it for some months, irritated me enough today to take another look and found a new post on stackexchange that linked here.

Currently on Sequoia 15.4, was also happening under Sonoma.

Dropbox version 222.4.5042.

I take a lot of screenshots.

RyanFromDropbox

@cineview - Thanks for confirming! One follow-up: Have you turned the "Show quick actions after screenshot" toggle off in your Dropbox preferences? I want to confirm that the MacOS thumbnail is being randomly disabled despite that setting also being off. Thanks!

cineview

Yes, i tried both options, on and off

Ben P.1

"Show quick actions after screenshot" toggle is off.

Yesterday after posting here I reticked the Mac "Show floating thumbnail" option.

Today it's off again.

RyanFromDropbox

Hi @Julian88Tex -- Would you mind submitting an "idea" (link here) for the request to add drag/drop support to Dropbox's custom thumbnail?

It'll allow other folks in the community to upvote/show support, which helps us prioritize the request!

Cheers!

Julian88Tex

Done: https://www.dropboxforum.com/idea/101002013/drag‑and‑drop-screenshot-thumbnail-mac‑style/830842

cineview

On Mac, dropbox folder now is always placed at the bottom of the Finder window, not possible to rearrange it to the top of the list without it going back to the bottom.

Is that also something that could be fixed?

jhmonroe

I'm running 222.4.5042 and this issue is still present. Show floating thumbnail is constantly turning back on despite me using shift+command+5 to turn it off.

Please note that I have NOT switched to the File Provider setup because the list of changes seemed like it would make using Dropbox worse.

Yes Dropox Prefs > screenshot options are all OFF. Toggled them both on and off again to reset also.

Perhaps cineview and others are also using the old syncing as well? Makes sense that a bug like this with macos would happen if it's not using their core file provider...?

WinterSnows

This issue is recurring for me as well, "show floating thumbnail" continually gets turned on (I want it off).

Triggers are:
- Toggling the screenshot preferences in DB
- Computer restart
- Time passing (it is reset at least once daily)

cineview

If this is not fixed within a week now, i moving my 10 year old subscription on Dropbox to another system. Im tired of paying a fortune for this nonsense!

mm5286

I'm very annoyed by this issue as well.

Apple points the finger at Dropbox and whines Dropbox won't fix it, vice versa over here: Dropbox claims it's all Apple.

I, too, am a very long time customer (more than a decade), and not happy to be paying to be in the middle of some corporate spat...one that's completely disrupted my entire workflow, because I rely very heavily on being able to drag and drop screenshots on my Mac and quickly, easily share them from Dropbox.

If I'm paying for both services, I want at least one of them to work!

For years, I recommended this service to many friends and associates precisely because the screenshot flow was so intuitive, but now I can no longer do so in good conscience.

Like cineview, I'm ready to take my business elsewhere.

mm5286

Same. I'm at the point where I'll try and code it myself.

Grapes

Is it possible to revert the screenshot features back to previous? I liked the ability to click the thumbnail and have a share button on the markup page instead of the "save and copy" or "save link" features. Previously you could just click the share button and send from there. Bring it back please.

Ben P.1

A workaround seeing as Dropbox have gone quiet on this.

* Shift-Command-5 to bring up the Mac screenshots app
* either select or deselect "Show Floating Thumbnail" under "Options"
* in Finder, navigate to ~/Library/Preferences/com.apple.screencapture.plist
* right-click on the plist file, Get Info, checkbox "locked"

Now Dropbox can't overwrite your setting.

This also means you can't overwrite it either, you'll need to unlock the file first, so make a note for future you to remind you that you've done this. The plist file is also where the location of your screenshots is saved.

@RyanFromDropbox, please let us know here when Dropbox has fixed this for real so we can safely unlock our plist file again, thanks.

Ben P.1

& a bit of additional info if it helps the Dropbox team - while other options have a True/False key in the preference list file, show-thumbnail is only written to the file when it is False ie. deselected:

<key>show-thumbnail</key>
<false/>

When True ie. selected, the show-thumbnail key does not appear in the file.