Child Item

Support online-only files for ARM (Snapdragon) processors

We are currently unable to use Dropbox on Windows Surface Pro Devices with Snapdragon Processors as they do not allow for Online-Only files. This causes the entirety of their files to sync to the device and renders the device unusable as all disk space is consumed.

Find more posts tagged with

Desktop

Sync

Windows

Insightful

Closed - Partially Delivered

Delivered

Comments

Hannah

Hey everyone, this idea is open!

If you like this idea, please share how this would help you, and vote to show your support.

Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

JAXSIMON

I have this issue too. Dropbox app does not let users choose online or offline for specific files and folders. In addition, as it says above all files try to sync, thus filling the hard drive. As a long time Dropbox user who just updated my computer, I am frustrated and will have to choose another software if this is not remedied soon. Thank you

Hannah

Hey @rtech303 and @JAXSIMON, thanks for your feedback.

I just wanted to let you know that our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

You can keep an eye on this thread for any updates.

In the meantime, as a workaround, you can download the Dropbox app from the Microsoft store.

I hope this helps!

JAXSIMON

Thank you. Do you mean we should download the "Lite" app from the MS store? (Because the full version has these issues, right?)

Hannah

That's right, @JAXSIMON!

Let me know if you have any more questions.

JAXSIMON

Hello. Any news on this please? My subscription is due to renew and this is a deciding factor for me

thanks

Nancy

Hi everyone! The issue has now been fixed.

If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

Thanks for your patience while the team was looking into this!

JAXSIMON

this worked well - thank you