I'm getting extremely slow upload/sync speeds. I know it's not my connection as I'm getting 900mps upload. I rely on dropbox for my business and it's causing me to not be able to transfer files by my deadline.
Hey @MFRuckuss, let's jump right into this!
Would you mind clarifying if you're using the app, or our website when uploading your content?
If you're using our app, feel free to clarify the app's current version and the device's OS too. Did you notice when this first started happening?
Also, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I'll be waiting for your update!
AppVersion 219.4.4463MacOS 15.3First noticed on Tuesday January 25thNo I don't have any of those.
Hey @MFRuckuss, can you check if the Dropbox bandwidth settings have any limits set?
And is it possible that you might have more than 300K files in your Dropbox folder?
Set dropbox to don't limit for bandwidth and close any other apps. If still is slow, then go for wired connection.
No bandwidth limits set. Only 160k files.
No bandwidth limits and I was on a wired connection.
File sync is slow again tonight.
Hey @MFRuckuss, thanks for all the detailed info!
Could you also send me a screenshot of your Speedtest results?
Can you try to upload a file using our website, and also add it inside your Dropbox folder? Once you do, let me know if the speed remains the same on both of them, or not.
Is the main computer also connected via WiFi, or using a network cable?
If I were you, I'd try quitting all open apps from the system tray, aside from Dropbox, and try adding a file to the Dropbox folder to see if the speed improves.
Slow again tonight. Here is my speed test.
speed on both app and browser are slow.
Hey @MFRuckuss - thanks for the update on this and the screenshot of your speed test too.
Did you try rebooting your computer and/or internet router since you first noticed this?
If you did and this is still an issue, let us know and we'll reach out via email to investigate further if needed.
Yes I’ve tried all of this.
I see, thanks for clarifying that for me @MFRuckuss
Now, if you'd like to delve a tad deeper into this issue, we can send you an email from our end.
To do so, I'll just need you to clarify if you'd like us to use the email addrss that's linked to the @MFRuckuss account or the @Mfruckus instead.
Thanks again.
@MFRuckuss
Hey @MFRuckuss, before we send you an email, I wanted to let you know that there's a new version of the Dropbox desktop app out, v. 220.4.4126.
Can you check if the app has been updated on your computer?
Also, keep in mind that if we need to email you, we will need to use the email address associated with the account that has the issue.
So, are you having this issue on your @MFRuckuss account or your @Mfruckus one?
