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My Dropbox account is syncing forever, and the number isn't changing on Mac

It has a disconnected symbol on the icon and says that it is syncing 28 files, but it never finishes. I am on a macbook pro.

Dropbox has full disk access.

My internet is connected.

My security setting and network restrictions have not been changed in the last week and it stopped working yesterday.

I am not getting a disk full error.

My files are listed as online-only. I don't know what that means and I am afraid to change it.

I reinstalled Dropbox a couple of times.

I found a suggestion to go to Admin console:Settings:Advanced data protection, but Advanced date protection is not listed in my Admin console:Settings. Even if it did, what is a backup key?

Out of options here. Help please.

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Jay

Hi @lwaggoner2, thanks for messaging the Community.

Do you see which files are attempting to sync from within your Dropbox folder in Finder, according to the sync icon?

Are they in the same folder, or in random locations?

This will help me to assist further!

lwaggoner2

Random locations. Also I can no longer sign into my admin account as of a few minutes ago. It just keeps circling a blue box.

Jay

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If need be, trying using a different browser to contact the support team.