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Dropbox splash screen after restarting Windows 10

Twice, in the past two months, my computer has restarted after an update with a Dropbox splash screen asking me to create a Dropbox Account. Clinking on it, I now have created two new Dropbox folders and couldn't find my old Dropbox folder. After looking around, I finally found it under my user name folder on the C: and it was listed as Dropbox(old). How do I get back to using it again as my pri,ary account and how do I know if it is still syncing with the mothership?

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Walter

Hey @Mdearing3540 - sorry to hear about this.

Could you please let me know the exact version and status of the Dropbox desktop app as shown in your system tray at the moment and if you noticed this after an OS update perhaps?

Apart from that, can you also take a look at the Dropbox desktop app's preferences and check that you're logged into the correct account in the account tab?

Let me know what you find and we'll take it from there.

Mdearing3540

Hi Walter,

In my system tray it says 218.4.4348 .

I have since taken the following steps: 1) I found that a folder labeled Dropbox(Old) has been created. Looking at that folder, it has my up to date files saved. I have off loaded the entire folder to a separate hard drive to prevent it from being damaged. 2) I attempted to uninstall and reinstall the desktop app but don't think I did it correctly. 3) Please send me instructions on how to delete Dropbox from my computer and re-install it. 4) The dropbox account on the website is for account [removed per the Dropbox Community Guidelines] but it has not updated in a couple of weeks. I guess I need to delete that data and then upload the folders I put on a separate hard drive. 5) I have now two dropbox icons on my file tree that look like they were installed when I attempted to reload the app.

Thank you for your help.

Munro

Hannah

Hey @Mdearing3540, before uninstalling/reinstalling the app, I'd like to gather some more info.

Can you please click on the Dropbox icon in your system tray, then on your profile pic/initials, then on "preferences" and then on "account" and let me know if you see the same email there, like on the Dropbox website?

Also, if you click on the Dropbox icon again and then on the folder icons next to your profile pic/initials, which Dropbox folder are you taken to?