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My macOS11.7.8 desktop app is stuck syncing 189k files.

I have two computers. One with new OSX works fine.

Laptop with OSX11.7.8 is snychronising some files, but mostly not, just stucked. If I change the folders to be synchronisied it won't change them. It just changes the number of files to be synchronized, but I doesn't synchronize them...IT GOT STUCKED!

Number of Files stays +/- them same by 189'000....

(It's not a problem of the internet connection, update and reinstalled programm, rebooted, free disc space available, firewall open, accounts checked, ...it is syncronising some files, randomly)

thx for helping me

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Nancy

Thanks for posting this here on the forum, @wuermlfa! Let’s have a look.

Since there’s a large number of files that are trying to sync, can you right-click on your local Dropbox folder and select the “Get info” option? I’d like a screenshot of the next window you’ll see to make sure there are no more than 300k files syncing locally (this can sometimes cause syncing/performance issues on the desktop app).

Did the syncing issue occur after a specific update, for example, or did something else happen right before it started?

Keep me posted and we’ll go from there.

wuermlfa

thanks

I don't remember when it' started. But it did start with only some hundred files. After I've noticed, that it's not synchronising I was thinking, I'd might be easier to collect just the few folders I need to be synchronised -> after that the number exploded to this actual amount...

wuermlfa

...there was never a message / or hint of a problem.

Nancy

Thanks for the screenshot, @wuermlfa! Just to clarify, did you use selective sync to remove some folders from your desktop app completely, or did you make them online-only instead?

wuermlfa

I did both!

Jay

Hi @wuermlfa, just for clarification, when you said you used selective sync, did you make it so that fewer than 300,000 files in total would appear on your machine?

This would also include any online-only files, as they also add up to the 300,000 file limit for the Dropbox desktop application performance.