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Syncing icons are missing from Dropbox folder in macOS Sequoia

hey! I have a new iMac with sequoia installed. I have the dropbox desktop app but it won't allow me to see the syncing symbols or right click and download. I know there is a setting in the privacy/security tab and then to click something in extensions.. but sequoia does not have those settings. just wondering if anyone has a solution for this

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Hannah

Hey @maddiecatania, thanks for letting us know about this.

Can you try the following steps to see if they help?

click on the Apple logo in the top left corner.
select Force Quit.
select Finder and relaunch.

Keep me posted.

maddiecatania

this also didn't work

Megan

Hey @maddiecatania, let me also jump in here!

Would you mind clarifying the app's current version that you're using on your device, along with its syncing status?

You can find both by hovering over the little Dropbox icon, next to your WiFi on your menu bar.

OliverN

Hi @Hannah and @Megan
I'm having the same issue.
I'm on Dropbox 216.4.4420 and it is synced.
Hope to find a solution.

Hannah

Hey @OliverN, sorry to see that you're having this issue.

A new version of the Dropbox app was released yesterday; can you restart the app, so it can update and see if the issue persists?

OliverN

Hi @Hannah
My current version is now 217.4.4417, and the issue persists.

Do you have other suggestions?

Nancy

Sorry for jumping in, @OliverN. Can you please follow these steps and let me know if they help?

Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.

jonpen69

This is also an issue for me. I have gone through all the recent suggestions here, and no dice.

peteraschindler

Same issue for me!

Jay

Hi @jonpen69, @peteraschindler, as you're experiencing these issues, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

OliverN

Hi Nancy
I saw this suggestion on another post, and have tried it (and again just now). Problem is that I can go to system pref>Extensions, but I don't have a list with apps having permission to do Finder-stuff, as in an earlier OSX anymore. I only have a list of extension possibilities like Sharing and Finder etc., but can't open the Finder-option to see any apps. I only get a bunch of settings when clicking the Finder-option that I can turn on and off, like Rotate left, make PDF etc. No apps. So I can't do the steps.

Jay

Hi @OliverN, if you're not seeing these options, please contact the support team for them to investigate further.