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After a recent desktop app update, my files aren't syncing correctly

After Dropbox update couple of days ago (2025-01-31 now), my home and work place have diffrent verion of drobox and each machine continues to up and down like a hell.

Plz take a look and fix this **bleep**. after sync ...upload and download.. each computer have no updated files....

Best wishes

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Jay

Hi @StarDust1004, thanks for bringing this to our attention.

Could you let me know what the current status of the Dropbox desktop application is on both computers? Are no updated files appearing on the Dropbox site as well?

Have you tried reinstalling the Dropbox desktop application using this link on both machines?

Keep me updated with any progress.

StarDust1004

Now I found the problem ^^ but I can not fix. I think you guys have to fix.

Here is what I found.

After you Dropbox Desktop application update, My workplace computer and home computer have diffrent version such as "Dropbox 217.4.4417(now home) but in office (215. x.x)" some machine version mismatchs... well that is fine

until

if the same file("I_Love_Dropbox.ppt") are opened at home which the same file I updated at workplace before I leave, when I get back to home I saw red x circle on Dropbox app continues to download and upload then sync fails then again download upload. I think this slows entire network.

old version of Dropbox was okay in this situation, blinking "download updated file" not this function is not working. all the team mates have same problem ^^; We are using Enterprise version. this issue is impacting our business productivity a lot! So plz investigate asap and plz fix this bug. this is a trust issue...

Best Wishes

Jae

Jay

Are you able to update the Dropbox desktop application on the work computers?

Are those machines managed by the IT team, and if so, would they be able to update the app for you?

StarDust1004

We are IT company, our engineers already tried to update Dropbox app. Second issue is our data is bit huge so everytime we reinstall we have to wait 2~3 days to complete the sync. so it is not an easy descision to make.

Jay

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.