Child Item

The Dropbox desktop app is making multiple files offline after opening just one file on my computer

I started noticing that my space on my hard drive is slowing getting smaller, and just now I realized the culprit is the Dropbox app (PC). I noticed that after opening one PDF, all my files on my folder started going offline mode, I saw the Dropbox tray growing bigger and bigger from 10 files syncing to 200.

How can I fix this?

Yes, I already chose my folders on Selective Sync (and thank god, because other wise all of my folders would start to randomly download), I have the Save Hard drive Automatically thing ON already too, and the Default Sync state for new files to Online-only.

I already tried uninstalling and installing again, but it keeps happening...

help please

Find more posts tagged with

Desktop

Sync

Insightful

Closed - Partially Delivered

Comments

Walter

Hi there @Nux - sorry to hear you're having issues with this.

Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

Are you by any chance running any 3rd party apps that might be monitoring your files in Dropbox, thus making them available offline?

Any additional information or screenshots are more than welcome!

Nux

Hello

I'm using Windows 11 Home 64x

Dropbox version is v216.4.4420

No, I'm not using 3rd party software of anykind

I really can't tell if I have more information, because I don't even know what is happening, but here are some screenshots.

Here I'm opening just one simple file, which is an image called trio:

I double click on this one to open, then, ALL pictures below start syncing and go offline

And like I said, the Dropbox tray starts indicating the files are syncing/ being downloaded to my PC, thus occupying hard drive space, which is exactly what I want to avoid.

Walter

I see, thanks for the additional information @Nux - much appreciated.

Can you update the app from this page directly and let me know if this persists?