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My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. Last night, it said it was 'indexing' the files but this morning nothing changed. I restarted and shows it's indexing again. Not sure why my files will not sync?? This is for work so really starting to put me behind.

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Nancy

Hey @czathey, thanks for posting here.

Can you send me a screenshot of your Dropbox app’s current syncing status?

I’d also like to know the app version you’re running at the moment.

Let me know once you have more info.

czathey

Hi,

Right now it says it's indexing 1,717,924 files and number is going down. I rebooted about an hour ago. Version is V 216.4.4420.

Nancy

Thanks for updating me! Are you currently syncing more than 300k files locally on your Dropbox app? If yes, please keep in mind that this may cause performance issues from time to time, which is possibly what happened here.

Does the number of files indexing keep going down steadily so far?

czathey

I do have more than 300k files, this is for work and we definitely do have alot. I checked the indexing and it is going down. It's down to 1,298,424. Do you think this will work or may continue with performance issues? Hoping I can get it to sync today.

czathey

I do have four folders with the green checkmark now so I am hoping this is progress!

Nancy

That’s definitely good to hear! It seems like it’s making progress indeed; due to the number of the files it’s taking a bit longer, but you should be good.

If it gets stuck somewhere though, and you need further help, feel free to ping me.

czathey

Sounds good, crossing fingers!

Will do, thanks for all the help! Hopefully not haha but I will ping if you it gets stuck along the way.

czathey

Once it finishes indexing, will the folders/files begin to sync? Curious next step to watch after the indexing is complete. Thanks.

Nancy

No problem at all! During the indexing process, the app is basically scouting for any pending updates, so if there are any, it should sync them after that to our servers and to your Dropbox account online.

czathey

Great, thanks for the explanation. This is all new to me!

Nancy

I totally understand. If you have any other questions, feel free to let me know. Happy to help!

czathey

Hi Nancy,

I am checking to see if I can still use this thread? Still having issues with syncing my files.

Nancy

I’m sorry to hear that, @czathey! Is the Dropbox app still trying to index your files? If yes, how many are they at the moment?

czathey

So here is what it's saying: Indexing: 24 files. Uploading: 127,100. Downloading 897,409 as of this morning. I tried to uncheck some of my case files and perform selective sync so it wasn't as much to download. Tried logging out and logging back in. Not sure if I made it worse by trying these solutions as well.

czathey

The indexing is up to 11,000 files now... uploading at 124,905 and downloading 877,444... it just seems like its stuck on this endless sync loop...

czathey

Not sure if my note went through:

Currently it says: The indexing is up to 11,000 files now... uploading at 124,905 and downloading 877,444... it just seems like its stuck on this endless sync loop...

czathey

Nancy, my boss had a similar issue a while ago. He was told to uninstall and then reinstall Dropbox. Is that what I should do and if so, could you walk me through it...

Nancy

Before trying that, can you please right-click on your local Dropbox folder, go to its “Properties” and send me a screenshot of the next window that will appear on your screen?

I want to see how many files are currently located in the folder before taking any other actions.

czathey

Hi Nancy,

I ended up uninstalling and reinstalling last night. Unchecked some files I don't use. And this morning it says Dropbox Up to Date and my files are there. I am cautiously optimistic that worked!

Nancy

I'm glad to hear that, @czathey! Fingers crossed and, as always, I'll be here if you need any further help.

czathey

Thank you! Fingers crossed! So far so good this morning...