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Paper by Dropbox to be discontinued?

I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because of general user discontent regarding the infamous 2020 update, this rumour seems to be gathering momentum. Could somebody confirm what we should expect (and when) before I start scouting for alternative platforms? Many thanks!

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119NWeatherly

Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.

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Rich

Patrick Thomas wrote:
Could somebody confirm what we should expect (and when) ...

It's unlikely that there's any information available about this. Dropbox rarely releases such information prior to making an official announcement. Basically, if Dropbox Paper is going, we won't know about it until Dropbox makes that announcement.

georgify

Such a great product. I've noticed that it's getting more and more buggy in the file browsing area of it (ironically).....which implies nobody is taking care of it - it feels like the writing is on the wall.

Khandy

I am also looking for answers on this as my paper app has stopped working and I can't access any of my files. Paper is the main reason that after 10 years I'm willing to pay over $200 a year for the service. I have been spending today vetting and comparing other platforms in case I need to transition before my renewal this month.

Nancy

Hey @Patrick Thomas, thanks for posting on our forum.

Please rest assured that Dropbox Paper isn’t being discontinued and, if you need any kind of support with the product, we’d be more than happy to help.

Nancy

I’m sorry to hear this, @Khandy. Can you please clarify what happens exactly when trying to access your Dropbox Paper app? Feel free to send over a screenshot too, and I’ll have a look.

Khandy

This has been an ongoing for over two weeks. It has been very frustrating and disappointing. I have lost over 50+ documents that have left me starting over from scratch in various sectors. I have had two tickets open, one escalated and nothing has come of this. The migration was a total failure. The app doesn’t work, neither does click on “create go to documents and hover to see if paper” is an option. Well, it’s not. I really hate that I cheated on Zoho Notebook for Dropbox Paper and this is now my reality.

Megan

Hey @Khandy, I was able to locate your ticket number on our system.

I had a look and I completely understand how frustrating it can be to wait for a resolution.

I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here on the community, your case is in the best possible hands with them.

While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support you and answer any other questions you might have.

Thanks a bunch!

119NWeatherly

This is great news! Paper is really a good product and with would be great if it got some more attention.

Dela Antoinette

I don't see any of my past files in dropbox paper today when I try logging in. I see some things have been moved to drobox and in my events, it shows I created a lot of folders yesterday that I haven't. Something very weird is going on.

Patrick Thomas

Dear Nancy

Many thanks for getting back to me. Can I ask you to answer a simple question? If DB Paper is not going to be discontinued, can someone in your team explain why there hasn't been an update to the App for over 2 years. That is 2 YEARS. And also why there is so much user discontent?

The general consensus is that Paper is absolutely dreadful these days. NONE of the links work on the App (on the desktop version they work fine). Last year all of the images in my files disappeared (on the App) for a few months — I wrote dozens of emails to tech support but they were unable to fix it (or more likely couldn't be bothered). I am not able to locate many of my files since the infamous 2020 update. Please do not ask me to send screenshots, or tell me that the DB specialized engineering team is working to fix issues — I simply do not believe it.

I am aware that this is nothing to do with you or your colleagues, so please forgive the tone of this message, but I am absolutely fed up with the lousy service. I have invested a considerable amount of time and money during many years as a Dropbox user. I would appreciate a contact email address of somebody with the authority to give me an honest explanation of the situation.

Sincerely

Patrick Thomas

Khandy

I'm rooting for you. After three weeks of not being able to have access to files I need for daily operations, I'm vetting new alternatives. I have found better features that Paper don't have. The lack of accountability for the company is overwhelming.

Patrick Thomas

Dear Khandy, I completely share your frustration. Until technical support can come up with something better than -our specialized team is actively looking into this- and -I've gone ahead and raised the priority of your communication to high- I think we can safely assume that Paper is quickly approaching a terminal condition. It is a shame because before the migration catastrophe it was a good solid product. When you find a more serious alternative I would be grateful if you could share it. Good luck with everything.

Patrick Thomas

Bugs absolutely everywhere and ineffectual technical and customer support. Note: once again I apologise to Dropbox Staff — I am aware that this is not your fault. It is disgraceful how Dropbox have abandoned their loyal users.

HMMarketing

All of my paper doc history is missing except for my starred ones. Happened about 15 - 20 days ago? Maybe a bit longer. What happened? Can you help me locate the thousands of docs I've created over the years?

HMMarketing

I've been running my biz out of dropbox paper for years... all my stuff is gone except for my Starred docs, what happened?

119NWeatherly

Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.

HMMarketing

Yes! They are there! All 10,000+ LOL thank you...

kouty

I have the same problem and the same answers from support .

I don't understand why they destroyed a good App . I have also thousands of docs and was working everyday with. One of the reasons I spent money on Dropbox is paper .

Maybe I will migrate on Microsoft OneNote .

DannyNeeby94

It's truly shocking how neglected the app is. It's falling apart and their unwillingness to admit that there is a fundamental issue is really disappointing. I'm going to assume that it really will be discontinued soon, despite their denial. Thanks for your persistence Patrick

WCMHI

I'm assuming you're using the original version of Dropbox -- For the past several months I've been having an issue similar to you describe until YESTERDAY when they updated us to the "new" version of Dropbox paper and I am SO FRUSTRATED with it. They're trying to integrate it with Dropbox and whoever decided that was a good idea was an idiot. I am so frustrated. All of the files we've ever archived now show up (they're labeled as having been archived). And when you search in Paper it now also brings up documents found in Dropbox! It is so disorganized. I am so grumpy about it!

Dell_Dropbox

Thanks for voicing your frustrations with us @WCMHI. During times of transition there will inevitably some hiccups. Your insights about the clutter of Dropbox documents in Paper search has been noted, and we'll take your feedback to the team.

WCMHI

I also can't delete or create new folders within the new "Team Paper Docs" folder that was created. This is not right, this is completely unusable now. We can't find anything when we search.

Megan

Hey @WCMHI, thanks for posting here, and sorry to hear you're having issues.

I was able to locate your ticket number reference on our system.

Also, I've passed your comments to the agent working on your case, and can assure you that they're doing their best to help, and guide you through it.

If you need anything else, let me know!