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"Reconnecting to the internet, this may take a moment" desktop app error as of 204.4.5420

As of today's update, my Windows Dropbox desktop app is giving me the "Reconnecting to the internet, this may take a moment" error message, and will no longer sync.

Dropbox version: 204.4.5420

Windows version: Windows 10 64 Bit Home, OS Build 17134.706

Please advise, or I will have to cancel.

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Walter

Hey there @Ryanimal - sorry to hear about this.

Are you running any antivirus, firewall or VPN/proxy settings that could be causing issues?

Can you please reboot your computer and internet router and let me know if you're still getting the same error?

If you do, I'd appreciate a screenshot too.

Thanks!

YenForYang

Same issue currently, not sure if it's version-related but I'm having the same issue with 204.4.5420 so it's definitely too much of a coincidence. Running Windows 10 Pro version 22H2 (19045.4651). Was working fine for weeks/months and didn't change any settings, only started having issues several hours ago (which is probably around the time any update happened, since I had not used dropbox for a day ). No antivirus software installed, and not using any VPN, etc. Firewall is off. Internet is working fine, upload and download are fully working. Router also recently rebooted several times.

I've tried reopening and closing the app, and pausing and unpausing the sync. Will test a reboot in a bit.

Hover icon in taskbar:

Trying to find any log files, I stumbled across C:\ProgramData\Dropbox\Update\Log, and from there I note there are unusually many log files that are present since around the time the problem occurred, particularly with an unusual extension ending "-finished"

Walter

Hey @YenForYang - thanks for reporting this.

Did you get the chance to reboot your computer yet by any chance?

house12

I'm having the same issue! already rebooted, already did everything! reinstall, clean reinstall and also wiped my computer and started fresh!!!!!!!!!!!!!!!!!!!!!

Nancy

Sorry to hear you’ve having the same issue, @house12. When saying you did a clean reinstall, do you mean an advanced reinstall perhaps?

Can you clarify the Dropbox app version you’re running on your computer?

brokenmusic

Hi there, I'm having the exact same problem on MacOS Sonoma as well. Rebooting my MacBook nor the app seems to help and my internet connection is fine, no VPN/firewall active.

Walter

Hey @brokenmusic - sorry to hear about this.

Could you install the latest version of the app from this page directly and let us know how it goes?

If the issue persists, can you please clarify approximately how many files you're syncing on your computer?