Hi there - I have had my PC replaced and setup Dropbox on my new one. The files are visible but I would like to sync them for offline use. Can you please advise how to go about that as I am unable to find solution details. Thank you.
Hi @tankbar
Have a look at https://help.dropbox.com/sync/access-files-offline
Hello, I have the same problem: after restoring my pc and reinstalling Dropbox many files are available only on-line. They appear with an X and the icon. Only if I open then once they will be storage locally.
I already have read this guide: "access-files-offline" and my configuration appears to by correct. Plus, in Selective sync all the folders are checked as to be stored localy.
But the problem still.
Hi @nicoladonzelli, thanks for bringing this to our attention.
What version of the Dropbox desktop application and your OS are you running on your device?
This will help me to assist further!
Thank you for you message.
Dropbox is 213.4.4597
Windows is an up-to-date Win 10, cause my pc is can't receive the Win 11 upgrade (my CPU is not on their list yet)
What is the current status of the Dropbox desktop application when you click the icon in the system tray?
It says: "up to date"
Hey @nicoladonzelli, you mentioned that the files appear with an "X and the icon".
If you could send us a screenshot, in order for us to have a visual, that'd be amazing. Thanks!
Thanks for the screenshot @nicoladonzelli - much appreciated.
Can you try moving those files out of your Dropbox folder and then back in and let us know how it goes?
Also, make sure to install the latest stable version of the app from this page.
Thank you @Walter
I have the latest stable version installed. If I move a file out of Dropbox and then back in, the new file is right, no X icon but... I can't do that for all my files. How can I tell Dropbox to keep my files stored in my pc?
Do you get any Dropbox options when you right click on those files (with the X icons) @nicoladonzelli?
If you do, does setting them to be online-only or available offline make any difference?
Yes sure, it makes a difference. However I don't want to set every single file, but I want all the DB content to be available offline, just like it was before I reset the computer.
The "Make on-line only" option is useless to me.
Hi from me too, @nicoladonzelli! If you right click on the Dropbox folder directly, do you see the “Make available offline” option? If yes, please click there and all of your Dropbox files should be once again downloaded to your computer.
Thank you so much @Nancy I did it and everything went right.
👍
Hi @nicoladonzelli I am glad to see your issue has been resolved with the help from our amazing Walter and Nancy.
Separately to that, I'm Theresa a Community Manager here at Dropbox 👩💻. I’d love to hear how you use Dropbox. If you’re open to sharing, I’m all ears.
I’m always curious to learn about different workflows, and who knows, we may have some tips to share with you or maybe inspire suggestions that we can bring to our internal team 🤗.
T 😺 (Dropbox Community Manager).
