Dropbox Update triggering User Account Control (UAC) constantly

Thanks for the screenshot @Daddyo37!

You mentioned you were using version 191 of the app, however there's a latest update (192) out.

Can you try running the installer, to update the app while following these steps?

All comments

Hi @YankeeDocNJ, welcome to our Community!

It sounds like the version you're using is a Beta version of our desktop app. Could you try to temporarily downgrade from the beta version, in order to check if that's causing the issue and if the behavior remains the same with the UAC warnings?

You can do this by accessing your account settings on the Dropbox website and then turning Early releases off.

After that, feel free to re-install the app, and let me know how it goes. Thanks a bunch!

I just recently started having this same exact problem with version 191.4.4995.0 on Windows 10 Pro. Dropbox Early Access is turned off. Any other suggestions?

Hey @Daddyo37, let's jump right into this!

Can you send us a screenshot of the warnings, so we can have a look?

Do you have the app installed locally with admin privileges?

Let me know, and we'll take it from there!

Screenshot attached. I am the only user and the Administrator.

Thanks for the screenshot @Daddyo37!

How often do you see this pop-up? Does that happen every time you reboot the device, or even when the app is up and running?

When the app is up and running. This is what my taskbar looked like this morning, full of UAC popups.

Thanks for the screenshot @Daddyo37!

You mentioned you were using version 191 of the app, however there's a latest update (192) out.

Can you try running the installer, to update the app while following these steps?

Done, 192 installed. We'll see what happens now.

Keep an eye on this, and if it happens again give me a shout @Daddyo37!

Thank you, wishing you a great Friday ahead. 😎

Taskbar is clear this morning, looks like that fixed it. Thanks!

Despite the fact that I have v212 (your UI is convenient enough to not allow copying the full version number), the issue is still there. Tonight I got 14 instances of UAC. Exiting dropbox does not help. Closing Dropbox does not help. They will keep appearing until I close dropbox a few times and in between agree to at least one of these UAC windows. EXTREMELY bothering.

Walter

Hey @YuriGubanov - thanks for flagging this with us.

Could you check if this is happening with the latest version of the app as well?

Also, what is your computer's exact OS version?

Walter, I can check - but should I, given that the problem was announced solved some 40 versions ago? Does this particular update has release notes regarding the UAC issue?

My OS is Windows 11 Pro, 10.0.22631

Walter

Yes, you should always update to the latest version as those usually fix bugs and contain improvements @YuriGubanov

Let us know if the issue persists though, and we'll take it from there.

Sorry, but since the release notes have no mention of the UAC issue fix, there is little sense to hope that this update will solve the issue. There are no miracles in the world. Please raise the bugfix request with the development. Looks like the bug is there for 40+ versions.

Walter

Sure thing @YuriGubanov - let us know if anything else comes up.

Hello, so, new version, same behavior

Jay

Hi @YuriGubanov, what setting of UAC do you have enabled on your machine?

Is this a personal or company-managed device?

Hello, personal computer, default UAC settings.

Jay

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

I did this, what should I expect next?

Jay

Are you still receiving the multiple UAC prompts?

Do you have any other proxy, VPN, firewall, or security software that could be affecting the installations of programs on your machine?