The Dropbox overlay icons are missing from our company-managed devices.

Ok, so I think I solved the problem.
In Intune you can set Device Restirctions under "Devices -> Windows configuration -> Device restrictions".
In there i hade some App store restrictions, removed the few restrictions i had but kept "Install apps with elevated privileges".
Now the Overlay icons appear as they should! 🎉

Screenshot:

All comments

Hi @AndreasTheMachine! Hope you’re doing well and thanks for posting here.

I'm afraid I'm not really familiar with Microsoft Intune, so I can't provide much when it comes to its settings or something else that could've affected the Dropbox overlay icons there. However, there are couple of things that we can check together first.

When you noticed this issue across multiple computers about 6 months ago, were there any significant OS updates around that time?

If yes, please check out this Help Center article.

Otherwise, I’d like you to follow these steps again and send me a screenshot of what you see on your end.

Let me know how it goes.

Thank you for replying, I have followed the steps in both links but the overlayicons is still missing.

The only thing I noticed is that the "ks key" did not exist for me at this path:
"HKEY_CURRENT_USER\Software\Dropbox\ks"

Do you have anything else I can try?
Btw I am on version 213.4.4597

Edit.
When I use the program Keepass and go to "open file" the file explorer shows correct overlayicons. Tried the same with Word and Excel, they do not show up there.

Thanks for updating me, @AndreasTheMachine! Can you clarify what’s the current syncing status you see on the Dropbox app?

Other than that, you can also give these steps a go.

Gave the new steps a go, but i am at the same place. Still no overlay icons.
Sync status is: Your files are up to date.

Hey @AndreasTheMachine, thanks for trying anyways!
Can you send me a screenshot of what it looks like on your end, in order for me to have a visual too?

Absolutly, but the attachment button dose not seem to work? And when i try to drag pictures into the "reply" it says "file is not allowed".

Are you seeing a camera button when trying to attach your screenshots here perhaps (like the one below)?

If not, can you try copy pasting your screenshots directly into the reply box on the forum?

Copy pasting worked 👍
Here is the screenshots:

Tell me if you need more, i really want this solved..

Thanks for these screenshots! Besides the overlay icons that are currently missing, are you also missing the Dropbox context menu options, when right-clicking on the Dropbox files/folders?

OneDrive was disabled at the time you took those screenshots, correct?

Correct, the Dropbox context menu is also missing. (i have to go to "Show more options")

Onedrive is not disabled on the computer i took the screenshots.
But i have tested with and without Onedrive disabled and it dose not seem to matter I am afraid.

Have you tried uninstalling and then reinstalling the app by any chance @AndreasTheMachine?

What about signing out of the app, and then back in?

Yes, tried reinstalling it several times.
I tried to logout and back in again now, but no success.

Hey @AndreasTheMachine, keep in mind that Windows has a limit of 15 overlay icons that the File Explorer can load, with 4 reserved for the operating system.

If there are more than 15, Dropbox sync icons may not appear. Let's try to fix this and prioritize the Dropbox icons:

-Follow this guide to open the Windows registry editor (for Windows 10 and 11).

-In the Registry Editor, navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Explorer > ShellIconOverlayIdentifiers.

-Right-click and rename the Dropbox entries by adding spaces at the start of the file names.

-Restart your computer and the Dropbox desktop app.

Megan, i have already answered that. Look in the other reply in this discussion.
There is even screenshots 🎉

Hey @AndreasTheMachine!

What type of plan do you use? If you happen to be part of a team, is it possible that any of the other team members have also been experiencing this?

If possible, can you also maybe test a new user profile where nothing else is installed there, just to check if the same behavior is present there?

Our plan is: Dropbox Standard

Yes, the other team members are experiencing the same behavior.

It seems to work if the computer is not Managed by Microsoft Intune, so it might be a policy/settings problem in Intune.

Hey @AndreasTheMachine, when re-installing the app did you make sure that you've installed with admin privileges?

Everything seems to be pointing towards Microsoft's Intune and how that affects the Dropbox permissions. It might be worth checking with Microsoft too about this, and maybe check how you can whitelist any Dropbox official domains on these devices.