I'm on a desktop Mac. Got a new iPhone today and had to enable 2FA.
Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.
Thanks for letting us know about this, @PJG343.
I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out.
Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is?
Also, what is your macOS version?
Keep me posted and we'll go from there.
Dropbox version 213.4.4597 Says Syncing... Running Ventura 13.7.1
Thanks for that, @PJG343.
If the app seems to be stuck at "syncing.." try the steps in this article, to see if anything helps.
I believe I have tried that before I came here for a solution. I have tried uninstalling and reinstalling. It seems to be working fine on my MacBook Pro.
The syncing symbol is just sitting there...not spinning.
Hey @PJG343, let me also jump in here!
Have you tried signing out of the app, and back in again by any chance? You can do this following these steps.
Hi, Megan. I have tried that. Also uninstalling Dropbox. Restarting my computer. Reinstalling Dropbox.
Same thing.
Hi, Megan,
I have tried signing out. Uninstalling Dropbox. Restarting my computer. Reinstalling Dropbox. Nothing seems to be working on my desktop. I write and my Scrivener files save/back up to there. 😬
Since it seems to be syncing okay on my MacBook Pro (laptop), I don't know how to fix it on my desktop without losing everything that's in it.
If the steps you've already taken don't work, try the steps here as well, @PJG343 and let us know what happens.
Hi, Hannah, I followed the steps you listed above...fixed both the permissions and the hard links, and still not working.
Initially it said syncing 11 files and then just syncing but nothing is spinning.
Is it possible to unlink it from this desktop completely (without losing its contents) and then relinking it up since it is working on my MacBook Pro?
Thanks for the update, @PJG343.
You've already unlinked and relinked the computer by signing out and back in to the desktop app.
But since nothing has helped so far, can we send you an email, so we can investigate internally?
Yes, please
Awesome, I just emailed you, so I'll see you there!
I did respond to that email. I don't know where to go from there.
Hey @PJG343! I can also see your reply to Hannah. Rest assured she’ll get back to you as soon as possible and further assist.
Thank you, Nancy. I've never had to use Dropbox support before & wasn't sure of the process.
