I have stopped automatically downloading videos to my Mac. Folders appear in the finder and videos are also visible, but to download I need to try to open each one separately so that the download starts. What could be the problem?
Hi @Alex Kasper, and thanks for posting here today.
Are the files you’re referring to online-only perhaps?
If yes, you need to select them, right-click on them and select the “Make available offline” option to sync them locally on your desktop app (to do this for all your Dropbox files, you can right-click on your local Dropbox folder directly).
Other than that, you'll need to make sure that the default syncing setting for new files is set to offline here.
Let me know if I’ve misunderstood something, though.
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Can you send me a screenshot of what you see in your Finder > Dropbox folder?
I don't have this feature in the finder. It's only available inside the Dropbox app. Yes, I have the offline mode enabled. But it's not working...
0 bytes until I open and the selected clip starts downloading
Hey @Alex Kasper, if you select multiple files and then right-click on them, do you see the "make available offline" option?
If not, please send us a screenshot of what options you see.
Hey @Alex Kasper, is that a screenshot from within your Dropbox folder?
Would you mind clarifying your app's current status, and version?
Yeah, this is Dropbox folder.
"Your files are up to date"
v.212.4.5.767
Sorry, Alex, do you have any other Dropbox options when you right-click on a file in your Dropbox folder?
Options like "copy link", etc.?
Hannah, just what I sent above and nothing more.
Thanks, Alex.
Please try these steps and let me know if they help:
Unfortunately, Hannah, this didn't help.
If relaunching your Finder didn’t help much, then I’d suggest performing an advanced reinstall next.
Let me know if there’s any difference after that.
