Child Item

Windows Server 2019: LTS App Still Shows Unsupported OS Message

I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch.

Has anyone else experienced this? It's frustrating, especially since I already installed the recommended LTS app. Any advice or workarounds?

Find more posts tagged with

Desktop

Error Messages

Windows

Insightful

AcceptAnswer

Delivered

Comments

D24X7

I'm experiencing the same issue you're describing with Server 2019. After installing the LTS version synchronization starts again but stops after a while and Dropbox restarts. In my case, Dropbox has updated itself to v213.3.4380. That is not the LTS version (v210.5.4894) that was originally installed.

Jay

Hi @juncheng, thanks for providing this information.

Could you try reinstalling the Dropbox desktop application using this link to see if this helps?

Keep me updated with any details.

cme2

We notice the same issue with Windows Server 2022. We’re aware that it’s not officially supported by Dropbox but to fully block all access from all Windows Server OSes after it has working from many years is crazy. The warning does say you will be blocking older OSes in May 2025 but not November 13th 2024 or Windows Server 2019/2022.

Even the LTC version can’t help itself to auto update to the latest version which is then blocks it from running.

eaomps

It seems to help to disable the Dropbox Update Service (dbubdate and dbubdatem) to prevent updating dropbox to LTS Version

cme2

We ended up creating windows firewall rules blocking the DB updater app from getting outbound.

juncheng

Hi, @Jay

I tried uninstalling and reinstalling Dropbox, but the issue still persists.

After installing and logging in, I get the same message saying that support for Windows 7, 8, and 8.1 has ended. Shortly after that, the app automatically closes.

juncheng

Exactly the same situation as you. 😅

juncheng

It seems like a good solution, but I still hope that Dropbox will officially address this issue.

juncheng

Yeah, I also found that after installing LTS version, it was automatically updated to the latest version or something and then the program stopped working.

D24X7

Works like a charm, thanks a lot!

MLMOcean

We are having the same issue on Server 2022 which is not Windows 7, 8, or 8.1, so why is this happening. This will be very bad for our org and needs to be fixed ASAP since we heavily rely on this to sync files to sales reps out in the field from our Art department.

Manlio Domo

Stesso problema da ieri anche io. Windows Server 2019, la LTS si aggiorna alla 213 che si stoppa subito. Spero possiate risolvere al piu presto.

krsvsk

Точно такая же проблема. Свежая windows server 2022 – и такой облом с dropbox. как лечить? Support ответьте и сделайте что-то в конце концов!

Как такое может быть??

juncheng

Hi @Jay

It seems that many other users who are using Windows Server are also experiencing this issue. I believe it might be a software bug. Could you please provide an update on the status of this issue?

fbsjnsdfisoeled

Fix it ASAP

krsvsk

Как можно узнать что проблема исправлена? Когда будет обновление? Работа же не ждет!

MLMOcean

Hi @Jay

Any updates for Server 2022 customers? We need this working ASAP!!!!

cme2

Hi @Jay

Any updates related to the Windows desktop application issue with the LTS or latest release?

We have built workflows using your software and this block (and lack of Windows Server support) is pushing us to move away from Dropbox.

Thank you!

lycra

For me it helped (so far) to opt out form early releases.
are you using early releases ?

mgeerts

hello, how do you opt out from early releases ? thank you.

cme2

Log into your account on a web browser. You should see the option under your preferences.