Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying.
The red icon doesnt replicate online or to other devices. So it only shows on the device having an issue.
If you go to the app and click on the icon and then click on your little name/image/letters at top right you can see a menu saying 'Sync Issues'. Have you checked that?
Yes, repeatedly. And there are no sync issues.
Hey @Robert T.30, can you click on the Dropbox icon again and send me a screenshot of the window you see next? I’d like to have a visual and see what we can try from there.
As requested
Hey @Robert T.30, thanks for the screenshot!
It might sound trivial, but have you checked on the little bell icon on your top right, to make sure you have no notifications there?
If you have rebooted your computer and still see the red icon on the app on your system tray, could you please try re-installing the app using the installer from this link?
It's got to be something unique to my account: I completely uninstalled and then reinstalled Dropbox, and the red flag showed up immediately, although my files are there.
Hey @Robert T.30, I see on the screenshot a "keep your Mac files backed up" notification; if you click on "close", does the red exclamation icon go away?
Hi @Robert T.30
I actually dont think thats an ! its a notification (1).
I had a similar issue on a mac that it just wouldn't go away. Its worth clicking on the bell icon though and seeing if anything is in that 🙂
This is very irritating - I've repeatedly checked for any reason for the red flag, and there's nothing; and this is true after completely uninstalling and reinstalling it.
I assume Dropbox is too perfect a company to acknowledge their bugs? Let alone fix them?
Did you try my suggestion, Robert?
Let me know if it doesn't work.
Yes, I did, and it didn't cure the problem.
Thanks for trying, Robert.
In this case, can we reach out to you via email, so we can investigate this issue further?
Yes
Hey @Robert T.30!
Done! Please check your emails, and I'll see you there, thanks!
I've done all of this, including reinstalling twice. Is there anything that can be done to get rid of it??
Would you mind clarifying what you're referring to? I switched our communication to email, in order for us to have a closer look into this.
Or, we might potentially need to escalate your case to our specialized team.
Would you mind escalating this? It would probably be more efficient.
You'd need to reply back to the email with the info I asked, and I'll take it from there @Robert T.30.
