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CertFindCertificateInStore failed with: (-2146885628) error in Windows Event Viewer

As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.

Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has dragged on far, far too long already. Either stop emitting these errors, or fix the underlying problem.

Thank you.

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Jay

Hi everyone, thanks for your patience.

This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

If you're still experiencing this behavior, please let us know!

All comments

tllind

Experiencing this same issue - Laptop has had multiple BSOD that has required a hard reboot because of "CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property." Following this thread so I know when I can download the desktop client again - not worth the trouble until this gets fixed.

elreymon

See more information about this here: https://www.dropboxforum.com/t5/Apps-and-Installations/CertFindCertificateInStore-failed-with-2146885628-Cannot-find/m-p/736103/highlight/true#M61987

farslayer9

Same errors here, same crap. Over 40 years writing software and my 14yo could out-do you. So after having been a customer for, what, nearly 20 years or so?? I'm gone.

Nancy

Hi everyone! To investigate this further, we’ll need to continue through support directly. Anyone that wants to proceed, please let me know here and I can log a ticket for you.

Thanks.

jacobacci

Hello @Nancy

I have the same issue as described in this thread.

How to I open a support ticket with you?

Thanks and best

Nancy

Hi @jacobacci! Please check your email address; you should be seeing a new message from me. I’ll be waiting for your reply there.

Homegrown Phenom

@Nancy

please include me here, although I did have a support ticket opened for this years ago that went nowhere. At this point i'll try again and see what you can do to solve.

Hannah

Hey @Homegrown Phenom, I just sent you an email, so we'll continue there.

RBurn2024

Please add me as well.

Walter

Hey @RBurn2024 - thanks for the nudge here. Would it be OK if we sent you an email to investigate further?

RBurn2024

Yes please.

Walter

Sure thing @RBurn2024 - you've got :envelope:

Old_timer

This error DbxSvc EventID - 281 (CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property. Is causing a kmode exception not handled and blue screening my Windows 10 Pro (latest version).

My Question is simple. Why is the module DbxSvc unable to find object or it's property. I'm assuming it's a certificate.

Walter

Hey @Old_timer - thanks for the nudge on this and your patience while I looked into this internally.

All I can say at this time is that this error is related to our connecting processes and that our team is currently investigating.

We'll let you know more as soon as we have an update.

TD902

And 3 years later the exact same problem is still going on. I really don't think they actually know how to fix this error.

Screenshot 2024-03-27 180212.png

watereero

deleted

watereero

Yep, started recieving this error recently too ; Dropbox crashes multiple times a day, I don't realize I haven't been uploading and a massive backlog is created. Any fixed it yet?

Nancy

Sorry to hear this, @watereero. Can you share a few more details with us, like the app version of your Dropbox app and the OS version of your computer?

java_car

For the record, this error still exists as of 2024-07. It is genuinely shameful that this has been kept for so long.

Gilles_fr_06

I confirm, 2024-08 still there.

Even after advanced reinstall

v205.4.5765

Crowulf

I was wondering what was crashing my PC, so I checked the Event Manager. Every single crash was preceded by 6 to 12 instances of error messages regarding DbxSvc, Error 281, CertFindCertificateInStore failed with: (-2146885628).

Having read the thread now, the solution seems simple: If this asks for a certificate that just isn't there, it should stop asking for it.

I find it funny that support claims that its fundamentally not a big problem, when my PC is crashed by this error about once per hour. Must be nice not having work on your PC thats not important enough to lose it.

Can you please fix it?

VisualTwo

I cannot believe how long it takes an experienced developer team to solve such a silly, easy issue.

And they provide the most important reasons for not paying for the service, in instance lack of trust and ability.

DBX_Pedro

Hi everybody,

Thank you all for your patience, we completely understand the frustration due to how long this issue is taking.

This is being looked at into by our team.

We'll keep you updated as soon as we have more information to share.

rtg2

Just came here, as have been looking at reasons for the occasional PC lockup I've been having, and these same errors are some of the last events logged before the hang.

DBX_Pedro

Hi @rtg2,

Thanks for reaching out.

We understand how frustrating those PC lockups can be, and we appreciate you sharing your experience.

If you’re still having trouble, would you be able to provide an error message you are getting?

krystan h.

I thought i'd add my voice to the choir here since 10/07/2024 I have 97 events logged for this exact issue, its very clearly a bug or logging code, or programming by side effect but these errors shouldn't be filed unless it really needs that certificate, looks a bit sloppy to me as a pro programmer, or perhaps its hard for you to fix ? either way this is definately an issue.

steveyb

i see this several time every day with Windows 11

steveyb

seeing this with Windows 11 now

smichsmich

4 years later and this is still happening. Recently my computer started freezing and I could not do anything except force shut down with the power button. I went into Event Viewer and saw multiple errors from 'DbxSvc' (-2146885628) Cannot find object or property.

I have lost unsaved work from this issue and it has risked corrupting my files from forcing the computer to shut down so I have completely uninstalled Dropbox from all of my devices and will be warning anyone I know who uses it until this is fixed.

Josh001

2024-12-03 - causing crashing multiple times per hour Win11

Event Viewer shows multiple instance of `CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.` originating from DbxSvc prior to each crash.

Was going to buy a new laptop, will be petitioning the company i work for to move to different file-share platform instead.

Looks like this issue has persisted for over 4 years, insane!