My Word files are not getting saved to Dropbox on Android

Hey @Josef25, thanks for bringing this to our attention.

Just to confirm, do you mean that you're following the exact same steps, you see the option to save your file, but even if you choose it, the file doesn't get saved?

Have you tried uninstalling and reinstalling the Dropbox and the Word app to see if it helps?

Keep me posted.

Hello Hannah,

Thank you for your prompt response. I have been following the same steps as usual, but I recently discovered that the documents are not being saved.

I have attempted to resolve the issue by reinstalling both applications, but the problem persists. I am reaching out to determine if this is an update error or another technical issue.

This tool has been invaluable for my studies and work, as it seamlessly synchronizes with my laptop and mobile phone. I would greatly appreciate your assistance in resolving this matter.

Thank you for your attention to this issue.

Best regards,

Joseph

Thanks for the reply, Joseph!

There's no specific ongoing issue at the moment, but we'll happily look into this with you.

When you manually save the file to your device and then upload it to Dropbox, is the upload successful?

Are you having this issue with other Office apps as well or just with Word?

Hello Hannah,

I have attempted to manually upload documents to Dropbox, and while successful, I am unable to perform the same action within the Word application. Additionally, I have encountered similar issues in Excel and PowerPoint.

Furthermore, when I access Dropbox and click on the "+" icon, the Microsoft Office options to create a new document are not visible.

I would appreciate your assistance in resolving this matter.

Thank you,

Joseph

What if you open a Word or Excel file to preview it in Dropbox and then tap the edit button to edit it?

Do the Word or Excel apps appear as an option for you?

Hello Hannah! I have checked, and yes, when I go to the file it opens in the Word app, but I cannot still save from the app, neither create a Word file in Dropbox. Just, save in the local storage and then upload it.

Joseph

Nancy

@Josef25, hope it’s OK to chime in. Have you checked your Microsoft app to make sure you’re not logged in to more than one Dropbox accounts there?

Hi! No, its just one account of dropbox. I wanted to say that I tested with my cellphone and there it worked well. It is in the tablet that I have the problem.

Thank you for your kind attention,

Joseph

Hey @Josef25 - may I ask how large is the screen of your tablet?

If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.

Hello Walter! I have a 365 paid license, and my tablet is 11". But, this is my second year with the tablet and i worked perfect. Since a monh ago I have hr problem of saving.

I see, thanks for clarifying that for me @Josef25

Have you by any chance contacted Microsoft directly about this?

As a side note, have you tried disconnecting the app integration from your Connected Apps tab and re-connecting it anew since you first noticed this issue?

@Hannah @Walter I have just realized that, when I save from my computer using Word, it doenst upload also to Dropbox when I choose that folder.

Pablo Casals

Same problem. I have a large file which I update regularly and store in Dropbox but now it no longer syncs with Word when I save it with new information. Very frustrating.

Hey @Pablo Casals, sorry to hear that you're having this issue.

Can you give us any additional info on how you edit the file?

Are you using the Dropbox mobile app? And if so, which version?

Pablo Casals

I edit the Word file in a Microsoft 365 Word account on my android. Then I save it in Dropbox. In the Microsoft app it shows the file name and when I reopen it it says downloading from Dropbox and has saved changes, but if I go to the Dropbox app it is not there at all.

Thanks for clarifying that for us @Pablo Casals

Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well?

Have you ensured that you're running the most up to date version for both apps and your device's OS as well?

Any additional information or screenshots are more than welcome!

Pablo Casals

Android 13
Dropbox fully updated
Microsoft 365