I cannot start Dropbox after installed it on my laptop (using windows 11 24H2).
It appears in the task manager for a few seconds and disappearred then.
I've solved the problem. It seems dropbox app is conflicted with the vpn i used.
Does it give any errors etc.?
no. just like i did not click the dropbox icon.
Hey @vy3800, it might sound trivial, but have you tried restarting your device at all?
Do you happen to be running any 3rd party apps on your computer that could be interfering somehow? These could vary from security programs like antivirus or firewalls to 3rd party apps that might be monitoring and syncing or backing up your files in the Dropbox folder (apart from the Dropbox desktop app that is).
Let us know more and we'll take it from there.
The problem is on my new laptop. I only installed Astrill as the vpn to connect to dropbox as i am in mainland china. I also used Astrill on my old laptop with dropbox, no problem at all.
I've tried reinstall dropbox, restart my computer, reinstall windows but all these are not helpful. There is no 3rd party antivirus or firewalls except for the Mircosoft Safe Centre.
Hey @vy3800, thanks for the additional info.
Do you see the Dropbox icon in your system tray at all?
If you do, can you hover over it with your mouse and let us know what you see?
No icon in system tray.
Thanks for the update, @vy3800.
If you've already uninstalled the Dropbox app, restarted your computer and reinstalled it, but the issue persists, please try our more advanced reinstall and let us know how it goes.
I've tried advanced reinstall but still the same case.
In this case, can we send you an email in order for us to investigate further @vy3800?
Sure. Of course.
Hey @vy3800!
Done! Please check your emails, and I'll see you there, thanks!
Hi Megan
I think the problem is that when i use the dropbox installer, the step 2 never showed i.e. set up the account. Can you identify the problem
Hey @vy3800, thanks for the nudge here and sorry to see you're still having this issue.
Do you mean that after installing the Dropbox app, you're not prompted to sign in to your account?
Also, I see that you had an email communication with our specialists back in November and they suggested some steps for you; did you get a chance to follow them? And what was the result?
I have followed their sugguestion to advance-reinstall the app and to break the link betwen my personal account with my company account. But it does not work.
In addition, i mean that in the dropbox offical downloading webpage www.dropbox.com/install#downloaded, it said step1 - click the installer, step 2 - set up, step 3 - using dropbox. When i click the installer, it started downloading/installing, but after that no step 2 happened. I can find the dropbox app installed in my laptop, but no folder is created. And i click the app, nothing happened.
Thanks for the solution.
Uninstalled Astrill and was able to launch Dropbox.
Great job, Astrill.
