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I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my last resort and still nothing. Has anyone else been having this issue?

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Jay

Thanks for the info, please let me know if you experience any further issues with the syncing.

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DBX_Pedro

Hi @Lentinim,

Thanks for reaching out to us.

Can you please check the firewall? Can you please try the following?

Go to Apple logo top left corner
System Settings
Network
Firewall
Can you check if it is allowed for Dropbox?

We can take it from there.

Lentinim

My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

Jay

Hi @Lentinim , thanks for bringing this to our attention.

What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

Lentinim

Sequoia 15.0.1. I have Dropbox basic. Not sure which version.

Jay

You can see the version of the Dropbox desktop application using these steps.

Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

Lentinim

Jay, There is no preferences when I click on the avatar. There is a preferences under settings but no "about dropbox" there. Also, I do not have a dropbox icon in the menu bar.

Jay

Okay, so it sounds like you're accessing the avatar on the Dropbox website, instead of the Dropbox desktop application, as you're not seeing it on the menu bar.

Could you try reinstalling the Dropbox desktop application, without uninstalling it, by clicking this link?

Lentinim

On my laptop, I do have an Icon in the menu bar that says my files are up to date. Mac Book Air running Sonoma 14.7. No preferences under the avatar. Still can't find a dropbox version.

Lentinim

Jay,

It looks like it is working for now. Thank you very much. I did not do anything on my iPhone and it seems like that is syncing as well.

Jay

Thanks for the info, please let me know if you experience any further issues with the syncing.

Theresa

Hi @Lentinim, I am glad to hear Dropbox is now syncing successfully across your 3 devices thanks to the help from @Jay and @DBX_Pedro ‌🙌‌.

I'm always curious and interested in learning how people use Dropbox in their daily lives 👩‍💻.

If you're open to sharing, I’d love to hear more about how you use Dropbox day to day, and what features you regularly rely on. Who knows? We might be able to offer you some additional tips or new ways to boost your productivity. 🤓✨.

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)

tanniemola

I am also having problems. The firewall is also showing as allowing connections from Dropbox