When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
Hi @Hugo Silva, thanks for bringing this to our attention.
Are you using the camera uploads feature, or are you uploading files manually to your Dropbox account?
This will help me to assist further!
I have the app installed on my cell phone and it automatically transfers to my PC.
Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?
Good morning.
I'm not using any filter. I take photos in standard mode. And the problem persists. When I go to Drop, there are always 2 photos, one of which is cut off from the sides.
Could you clarify what you mean by 'standard mode'? By default, images should be 16:9, and Dropbox can't change your images in this manner. It will only upload what is generated by the phone, which would mean the images could be 4:3, and then the original unfiltered 16:9 image is also uploaded.
Do the filenames have different dates and times, or are they exactly the same?
Could you attach a screenshot showing what you see when you take a photo on your phone, while hiding any personal info?
Taken in initial 16:9 mode. And when passed to Drop, 2 photographs appear, one of which is cut off from the sides
Please could you attach a screenshot showing your camera settings showing the default photo size you have enabled on your device.
Could you use these steps to set the photo to 16:9 resolution by tapping the down arrow in the camera app?
Most likely you currently have it set to 4:3 aspect ratio.
Na Configurando de 4:3, ao passar para a dropbox via wifi, passa apenas 1 fotografia. Em modo 16:9 passa as tais 2 fotografias. E antigamente apenas passava 1 fotografia no na configuração selecionada.
Olá @Hugo Silva, já experimentou desinstalar a aplicação Dropbox e reinstalá-la, para ver se este comportamento persiste depois disso?
Aliás, se se sentir mais à vontade para discutir isto em português, temos uma equipa dedicada que o pode ajudar em português.
Veja aqui.
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Hey @Hugo Silva, have you tried uninstalling the Dropbox app and then reinstalling it, to see if this behavior persists after that?
By the way, if you feel more comfortable discussing this in Portuguese, we do have a dedicated team that can help you in Portuguese.
See here.
Sim pode ser em português sff.
No problem, @Hugo Silva, feel free to create a post on the page I linked you in my previous reply and a member of our Portuguese team will get back to you the soonest possible!
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Não há problema, @Hugo Silva, sinta-se à vontade para criar um post na página que indiquei na minha resposta anterior e um membro da nossa equipa de português entrará em contacto consigo o mais rapidamente possível!
Fico a aguardar, pois o problema continua e gostaria de ter uma resolução.
De que forma é o contacto. Via telemóvel?
Olá @Hugo Silva!
Infelizmente, o suporte por telefone está disponível em certos planos, como os da nossa equipe. Você pode ver suas opções de suporte aqui.
Você poderia esclarecer o sistema operacional do seu dispositivo, juntamente com a versão do Dropbox que você está usando lá?
Você tentou desinstalar o aplicativo e depois reinstalar como minha colega, @Hannah sugeriu?
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Hey @Hugo Silva!
Unfortunately phone Support is available on certain plans, such as our Team ones. You can see your Support options here.
Would you be able to clarify your device's OS, along with the Dropbox version you're using there?
Did you try uninstalling the app, and then re-installing like my colleague, @Hannah suggested?
