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I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,

I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords with a Basic account. It jumps to the 'You're all set!' window however when I select 'Continue' it then reverts back to the 'Upgrade to Dropbox Plus to use Passwords' window.

Please advise.

Many thanks,

Matt

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Accepted answers

Mark

Hi @mayukhsarma

Yes 🙂 You can do that at https://www.dropbox.com/account/security in the devices section

All comments

DBX_Pedro

Hi @mushanga ,

Thanks for reaching out to us.

Quick question are you only using the app on this phone? Or have you used it on other phones too .

Just trying to get a better idea to help you out.

mushanga

Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

Thanks

Nancy

Hi from me too, @mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum.

Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

mushanga

Hi Nancy - yes I am able to use the Passwords browser extension on my Mac Studio in Safari without any issues.

I noticed in my Dropbox online security settings that my Mac Studio is listed as a device alongside 'Safari Mac OS' - shouldn't these be treated as one as it's the browser on the device?

Thanks

mushanga

I think I have resolved the issue - I noticed I was using the Passwords browser extension on a 3rd device (MacBook Air) in both Safari and Chrome browsers. I have removed those entries and can now use the Passwords app on my iPhone.

My question is - does each browser sign-in count as a single device? Or does signing into multiple browsers on one device still count as one device? If the latter, shouldn't I be able to use my Mac Studio, iPhone and MacBook Air all at the same time as this does not exceed the 3 devices maximum limit?

Jay

Hi @mushanga, each browser would count as a separate device, and each mobile app install is a separate device.

mushanga

Hi Jay - ok that makes sense now. Does an install of Dropbox desktop on a Mac also count as a separate device? Even if the browser is on the same Mac? The Passwords manager is not a local app, only a browser extension, so not sure if that would count?

Thanks for your help.

Jay

Each time you 'install' the Dropbox Passwords app or extension, it's considered to be a device. So using two browsers on the same machine would be 2 devices.

The Dropbox desktop application is separate to the Passwords app or extension, and on a Basic plan has a limit of 3 devices. Bear in mind, this also counts different computer profiles.

mayukhsarma

Same here, but using an Android device,first it shows CHECKING YOUR DEVICE, then an "ERROR" prompt pops up

mayukhsarma

Is there a way to log out from non-accessible devices?
As I have reached the free 3 devices login limits, I now want to log in to a new device but unfortunately, I forgot to logout from the old device before performing device factory reset; the same goes to the remaining two devices.

Mark

Hi @mayukhsarma

Yes 🙂 You can do that at https://www.dropbox.com/account/security in the devices section

mayukhsarma

TYSM,it worked.🫂