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"Send a copy" isn't showing as an option on my Windows context menu

michel Salloum

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:

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CLoeffler2

I've restarted my computer.

I've uninstalled the application, restarted my computer, reinstalled the application,

I've uninstalled the application, cleared the registry, restarted my computer, re downloaded the software.

The first picture shows right clicking on the folder and the "Send a copy" option appears, but not when I click on an individual file(the second picture).

Mark

Hi @CLoeffler2 as none of the Dropbox context menu is appearing for the second image are those files within the Dropbox directory?

CLoeffler2

Both the folder and the file are outside of the dropbox directory.

CLoeffler2

Is there any update to this issue?

BenDBX

Hi @CLoeffler2,

I've asked a member of our engineering team to look into this as it was largely fixed for most users, but we have had some reports trickling in since the fix was implemented. Is this still happening, and if so, are you consistently unable to see "send a copy" in the context menu, or is it always missing?

Let us know and we can go from there!

Thanks,

Ben

CLoeffler2

It only shows up when you right click off of a file, then you can send a copy of the entire folder. I found a work around to be right click in the folder, then hit send a copy, then delete the folder, and drag and drop the individual files I need to transfer. I rarely need to send the content of the entire folder in the transfer.

Suyeon Kang

Hello @CLoeffler2,

We are currently investigating this issue.

Do you know roughly which build version you started seeing this issue on?

I see that you also have a Windows 11 device. Do you encounter this issue on Windows 11 as well?

delgatypicturepost

Same issue on my end for the past couple weeks. Very frustrating!

Walter

Hey @delgatypicturepost - sorry to hear about this.

Could you clarify your device's exact OS version and the version of the Dropbox desktop app installed there?

chrshale

You've been "investigating this issue" for months.

chrshale

This is total bull. You've known about this issue since last
September. FIX IT.

BenDBX

Hi Everybody,

This issue has been resolved in the latest Desktop client release. While clients automatically update, you can find the latest Stable and Beta builds at these respective links.

Please ensure your client is updated and let us know if you need any further assistance!

Thanks,

Ben